Kenworth Sales
Join to apply for the
Call Center Representative
role at
Kenworth Sales .
Bring your skills to the 2020 Kenworth Dealer of the Year! Kenworth Sales Company, a 38-location Kenworth and Isuzu truck dealership group, is looking for a
Call Center Representative
to join our Spokane, WA location.
Job Summary The primary function of the call center customer service advisor is to coordinate repairs, dispatch tow companies and/or mobile repair units, communicate with customers, and act as a liaison between fleets, tow companies, and repair facilities.
Schedule: 12pm - 8:30pm
Duties And Responsibilities
Answer incoming phone calls from customers seeking information regarding vehicle service repairs and/or service issues.
Coordinate the development of the program with all Kenworth Sales Company Branches.
Establish and provide break‑down management support for Kenworth Sales Co fleet customers, monitoring and interpreting fault codes and campaign info for fleets.
Monitor company compliance with PACCAR Premiere Care Gold Standards, the Concierge Program objectives, and Pac-Central guidelines, including time‑critical functions.
Work directly with and assist each Corporate Service Director and District Service Manager as needed.
Communicate effectively with Fleets, PACCAR Breakdown, and tow companies.
Keep a log of the details of communication with customer/dealer throughout the repair process.
Coordinate with Service Manager/Shop Foreman to assure completion of work within time promised to customer.
Monitor progress of repairs and update customer on any changes in agreed service, costs, or time of completion, obtaining customer authorization for such changes.
Qualifications
Ability to read and comprehend English instructions and information.
High school diploma or equivalent.
Working knowledge of all heavy truck repair methods.
Highly technical background with strong troubleshooting skills.
Basic computer skills, including MS Office and Paccar Web Ecat.
Ability to identify and meet customer needs and requirements.
Hard worker, self‑starter, and problem solver.
Excellent organizational, communication, and time‑management skills.
Exceptional phone and customer service skills.
Appearance meets company requirements.
Benefits
Progressive environment emphasizing teamwork, customer service, training, and personal development.
Financial stability with an established customer base and expansion potential.
Work for an award‑winning dealership with a reputation for quality and service.
Comprehensive health and dental insurance, flexible spending accounts with FLEX card, group life insurance, short‑term & long‑term disability insurance, voluntary life insurance, corporate holidays, paid vacation and personal leave, 401(k) plan with company match, and voluntary supplemental insurance plans.
About the company:
Kenworth Sales Company is a family of companies based in Salt Lake City, Utah, with over 38 dealerships in the Intermountain West and Mid‑Atlantic regions.
Veterans are encouraged to apply.
An Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, military veteran status, or any other characteristic protected by applicable law.
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Call Center Representative
role at
Kenworth Sales .
Bring your skills to the 2020 Kenworth Dealer of the Year! Kenworth Sales Company, a 38-location Kenworth and Isuzu truck dealership group, is looking for a
Call Center Representative
to join our Spokane, WA location.
Job Summary The primary function of the call center customer service advisor is to coordinate repairs, dispatch tow companies and/or mobile repair units, communicate with customers, and act as a liaison between fleets, tow companies, and repair facilities.
Schedule: 12pm - 8:30pm
Duties And Responsibilities
Answer incoming phone calls from customers seeking information regarding vehicle service repairs and/or service issues.
Coordinate the development of the program with all Kenworth Sales Company Branches.
Establish and provide break‑down management support for Kenworth Sales Co fleet customers, monitoring and interpreting fault codes and campaign info for fleets.
Monitor company compliance with PACCAR Premiere Care Gold Standards, the Concierge Program objectives, and Pac-Central guidelines, including time‑critical functions.
Work directly with and assist each Corporate Service Director and District Service Manager as needed.
Communicate effectively with Fleets, PACCAR Breakdown, and tow companies.
Keep a log of the details of communication with customer/dealer throughout the repair process.
Coordinate with Service Manager/Shop Foreman to assure completion of work within time promised to customer.
Monitor progress of repairs and update customer on any changes in agreed service, costs, or time of completion, obtaining customer authorization for such changes.
Qualifications
Ability to read and comprehend English instructions and information.
High school diploma or equivalent.
Working knowledge of all heavy truck repair methods.
Highly technical background with strong troubleshooting skills.
Basic computer skills, including MS Office and Paccar Web Ecat.
Ability to identify and meet customer needs and requirements.
Hard worker, self‑starter, and problem solver.
Excellent organizational, communication, and time‑management skills.
Exceptional phone and customer service skills.
Appearance meets company requirements.
Benefits
Progressive environment emphasizing teamwork, customer service, training, and personal development.
Financial stability with an established customer base and expansion potential.
Work for an award‑winning dealership with a reputation for quality and service.
Comprehensive health and dental insurance, flexible spending accounts with FLEX card, group life insurance, short‑term & long‑term disability insurance, voluntary life insurance, corporate holidays, paid vacation and personal leave, 401(k) plan with company match, and voluntary supplemental insurance plans.
About the company:
Kenworth Sales Company is a family of companies based in Salt Lake City, Utah, with over 38 dealerships in the Intermountain West and Mid‑Atlantic regions.
Veterans are encouraged to apply.
An Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, military veteran status, or any other characteristic protected by applicable law.
#J-18808-Ljbffr