Cosette Pharmaceuticals, Inc.
Customer Service Representative
Cosette Pharmaceuticals, Inc., Bridgewater, Massachusetts, us, 02324
Cosette Pharmaceuticals, Inc. is a US-based, fully integrated pharmaceutical company with capabilities in product development, manufacturing, and commercial operations. Cosette has a fast-growing portfolio of branded pharmaceuticals consisting of products in the cardiology, women's health, and migraine markets. Cosette has a long history in quality manufacturing of complex dosage forms including topical creams, ointments, oral liquids/solutions and suppositories, which has led to consistent supply to customers and commercialization success. Cosette has corporate and manufacturing facilities in New Jersey and North Carolina and is supported by more than 300 dedicated employees across all functional areas.
Innovating every day.™ Responsible for day-to-day Customer Service activities, including ensuring all customer needs, questions and requirements are being met in a complete, accurate and timely manner, and supporting the outside sales team to help ensure departmental success.
Work Performed
Responsible for the complete order entry process:
Entry of customer purchase orders and reviews for accuracy of pricing/delivery dates/item/customer location
Review of EDI’s to ensure accuracy
Review and address all order discrepancy prior to release
Release and transmit orders to warehouse for processing
Issuance of return material authorizations
Collaborate with 3PL to ensure on time delivery of customers’ orders
Assist customers with inquiries and provide relevant information pertaining to product availability, shipping dates, tracking information and verifying orders
Resolve all issues related to purchase orders; track and expedite orders as required
Assist in coordinating activities associated with a new product award (discounts, committed delivery dates, etc.)
Communicate backorders statuses and reports as required to customers, or in response to specific inquiries from a customer or a sales representative
Manage and maintain all departmental files and records, including customer account set up information for all direct accounts
Knowledge of key customer accounts’ operations and their required portals
Maintain and load customer pricing in accordance with departmental procedures
Handling calls from consumers regarding product related questions
Direct customer complaints and reported adverse events in accordance with departmental procedures
Support the outside sales teams by fulfilling requested actions
Function as a liaison between internal departments and external customers, centralizing all contact and information flow
Aspects of Performance
Excellent verbal and written communication skills and a professional phone manner
Strong attention to details
Ability to prioritize conflicting demands
Executes assigned tasks within established schedules
Team oriented, highly motivated, ability to work independently
Ability to be flexible as needed
Sound analytical problem-solving and documentation skills
Respond to all requests in a timely & professional manner
Maintain composure and a positive attitude during difficult times
Adherence to Company policies, procedures, rules and regulations
Maintain confidentiality
Qualifications
BA/BS degree (may accept additional related work experience in lieu of BA/BS degree)
Minimum of one (1) year experience in a Customer Service or Sales & Marketing environment; pharmaceutical experience preferred
Proficient in MS Office Suite
SAP experience a plus
Familiar with a variety of sales and marketing concepts, practices and procedures
Must be capable of problem solving, prioritizing with little direct supervision and adapting in a fast-paced environment
Salary Range The expected base salary for this NJ based position is $42,000 - $60,000. In addition, you may be eligible for a discretionary bonus if you are an active employee on the payment date.
Benefits Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, health saving account, employee assistance program, tuition reimbursement program, parental leave, wellness program, paid time off, volunteer time, and holidays.
Physical Requirements This role will follow a hybrid work schedule, requiring three (3) onsite days per week at our NJ office.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Biotechnology Research and Pharmaceutical Manufacturing
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Innovating every day.™ Responsible for day-to-day Customer Service activities, including ensuring all customer needs, questions and requirements are being met in a complete, accurate and timely manner, and supporting the outside sales team to help ensure departmental success.
Work Performed
Responsible for the complete order entry process:
Entry of customer purchase orders and reviews for accuracy of pricing/delivery dates/item/customer location
Review of EDI’s to ensure accuracy
Review and address all order discrepancy prior to release
Release and transmit orders to warehouse for processing
Issuance of return material authorizations
Collaborate with 3PL to ensure on time delivery of customers’ orders
Assist customers with inquiries and provide relevant information pertaining to product availability, shipping dates, tracking information and verifying orders
Resolve all issues related to purchase orders; track and expedite orders as required
Assist in coordinating activities associated with a new product award (discounts, committed delivery dates, etc.)
Communicate backorders statuses and reports as required to customers, or in response to specific inquiries from a customer or a sales representative
Manage and maintain all departmental files and records, including customer account set up information for all direct accounts
Knowledge of key customer accounts’ operations and their required portals
Maintain and load customer pricing in accordance with departmental procedures
Handling calls from consumers regarding product related questions
Direct customer complaints and reported adverse events in accordance with departmental procedures
Support the outside sales teams by fulfilling requested actions
Function as a liaison between internal departments and external customers, centralizing all contact and information flow
Aspects of Performance
Excellent verbal and written communication skills and a professional phone manner
Strong attention to details
Ability to prioritize conflicting demands
Executes assigned tasks within established schedules
Team oriented, highly motivated, ability to work independently
Ability to be flexible as needed
Sound analytical problem-solving and documentation skills
Respond to all requests in a timely & professional manner
Maintain composure and a positive attitude during difficult times
Adherence to Company policies, procedures, rules and regulations
Maintain confidentiality
Qualifications
BA/BS degree (may accept additional related work experience in lieu of BA/BS degree)
Minimum of one (1) year experience in a Customer Service or Sales & Marketing environment; pharmaceutical experience preferred
Proficient in MS Office Suite
SAP experience a plus
Familiar with a variety of sales and marketing concepts, practices and procedures
Must be capable of problem solving, prioritizing with little direct supervision and adapting in a fast-paced environment
Salary Range The expected base salary for this NJ based position is $42,000 - $60,000. In addition, you may be eligible for a discretionary bonus if you are an active employee on the payment date.
Benefits Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, health saving account, employee assistance program, tuition reimbursement program, parental leave, wellness program, paid time off, volunteer time, and holidays.
Physical Requirements This role will follow a hybrid work schedule, requiring three (3) onsite days per week at our NJ office.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Biotechnology Research and Pharmaceutical Manufacturing
#J-18808-Ljbffr