Pursuit Aerospace
Join to apply for the
Help Desk Analyst
role at
Pursuit Aerospace
This range is provided by Pursuit Aerospace. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $26.00/hr - $32.00/hr
About Us As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on‑time delivery, and industry‑leading quality. The Pursuit family of companies has cultivated long‑term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products.
About The Opportunity We are looking for a Helpdesk Analyst with strong diagnostic and analytical skills to support applications, infrastructure, and end‑user systems throughout the multi‑site organization.
Location:
near Newburyport and Malden, preferably in the Northshore area
Work Hours:
8:00 am - 4:30 pm
Responsibilities
Provide phone support for company employees worldwide for a portion of the day
Perform installation of PC hardware and software
Perform onboarding and de‑boarding duties for end users
Assist in network and hardware troubleshooting
Assist in performing preventative maintenance and upgrades on servers
Help to facilitate and participate in project related work
Perform hands on tasks determined by the information systems staff
Assist in updating user and technical documentation
Embrace I.T. shared services approach of supporting the entire business when applicable
Required Qualifications
Associate's degree in computer science, information technology, or related field
At least 2 years of experience working in IT
Must be able to read, write, and speak fluent English
Must be authorized to work in the U.S. on a full‑time basis without sponsorship now or in the future
Must be able to perform work subject to ITAR/EAR regulations
Preferred Qualifications
A Bachelor's degree in computer science, information technology, or related field is preferred
Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira Service Management, Invgate, Solarwinds Web Helpdesk
Experience working with remote support tools such as LogMein Rescue, NinjaOne, TeamViewer, ConnectWise, Zoho Assist, Splashtop, or BeyondTrust Remote Support
Ability to read and interpret technical instructions and follow work instruction especially regarding check lists
Adept in writing technical solutions and providing helpdesk ticket updates
Energetic, organized, and detailed oriented
Highly developed interpersonal skills and the ability to work well in a team‑based environment
Customer focused and pragmatic problem solver
Ability to work independently, with minimal supervision
Technically inclined in modern computer systems
Working Conditions
Must be able to have prolonged periods sitting at a desk and working on a computer
Must be able to frequently sit, stand and walk
Must be able to lift and carry up to 15 pounds
Requires mobility in a manufacturing plant environment while using Personal Protective Equipment
Personal protective equipment (e.g., safety glasses and safety shoes) is required on the shop floor
Acknowledgements The above job description is not intended to be an all‑inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Benefits Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company‑paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things.
Equal Opportunity Employer Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries Aviation and Aerospace Component Manufacturing
Referrals increase your chances of interviewing at Pursuit Aerospace by 2x
Get notified about new Help Desk Analyst jobs in
Malden, MA .
#J-18808-Ljbffr
Help Desk Analyst
role at
Pursuit Aerospace
This range is provided by Pursuit Aerospace. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $26.00/hr - $32.00/hr
About Us As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on‑time delivery, and industry‑leading quality. The Pursuit family of companies has cultivated long‑term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products.
About The Opportunity We are looking for a Helpdesk Analyst with strong diagnostic and analytical skills to support applications, infrastructure, and end‑user systems throughout the multi‑site organization.
Location:
near Newburyport and Malden, preferably in the Northshore area
Work Hours:
8:00 am - 4:30 pm
Responsibilities
Provide phone support for company employees worldwide for a portion of the day
Perform installation of PC hardware and software
Perform onboarding and de‑boarding duties for end users
Assist in network and hardware troubleshooting
Assist in performing preventative maintenance and upgrades on servers
Help to facilitate and participate in project related work
Perform hands on tasks determined by the information systems staff
Assist in updating user and technical documentation
Embrace I.T. shared services approach of supporting the entire business when applicable
Required Qualifications
Associate's degree in computer science, information technology, or related field
At least 2 years of experience working in IT
Must be able to read, write, and speak fluent English
Must be authorized to work in the U.S. on a full‑time basis without sponsorship now or in the future
Must be able to perform work subject to ITAR/EAR regulations
Preferred Qualifications
A Bachelor's degree in computer science, information technology, or related field is preferred
Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira Service Management, Invgate, Solarwinds Web Helpdesk
Experience working with remote support tools such as LogMein Rescue, NinjaOne, TeamViewer, ConnectWise, Zoho Assist, Splashtop, or BeyondTrust Remote Support
Ability to read and interpret technical instructions and follow work instruction especially regarding check lists
Adept in writing technical solutions and providing helpdesk ticket updates
Energetic, organized, and detailed oriented
Highly developed interpersonal skills and the ability to work well in a team‑based environment
Customer focused and pragmatic problem solver
Ability to work independently, with minimal supervision
Technically inclined in modern computer systems
Working Conditions
Must be able to have prolonged periods sitting at a desk and working on a computer
Must be able to frequently sit, stand and walk
Must be able to lift and carry up to 15 pounds
Requires mobility in a manufacturing plant environment while using Personal Protective Equipment
Personal protective equipment (e.g., safety glasses and safety shoes) is required on the shop floor
Acknowledgements The above job description is not intended to be an all‑inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Benefits Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company‑paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things.
Equal Opportunity Employer Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries Aviation and Aerospace Component Manufacturing
Referrals increase your chances of interviewing at Pursuit Aerospace by 2x
Get notified about new Help Desk Analyst jobs in
Malden, MA .
#J-18808-Ljbffr