Vortex Doors
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Customer Service Representative
role at
Vortex Doors
Vortex Doors, America’s highest quality and most customer‑centric commercial and industrial door installation & repair company, is seeking a dedicated and customer‑focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.
Job Responsibilities
Customer Interaction: Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
Problem‑Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors such as location, urgency, and availability.
Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.
Benefits
Hourly salary based on experience.
Career advancement opportunities.
Positive work environment.
Recognitions and rewards.
Comprehensive health benefits, 401(k) match, 8 company paid holidays, and PTO.
Work Environment
Regular shifts available between Vortex business hours of 7:00 AM – 5:30 PM, Monday through Friday.
Position requires you to be available to work in the office, not remotely.
Work performed in an office environment; requires ability to operate standard office equipment and keyboards.
Must have ability to walk short distances and sit for prolonged periods of time.
Noise level moderate in an office environment.
Requirements
High school diploma or equivalent; AA/BA preferred.
One (1) – three (3) years of customer service experience or administrative background preferred.
Excellent communication and interpersonal skills.
Strong problem‑solving and decision‑making abilities.
Attention to detail and accuracy in data entry.
Ability to work in a fast‑paced environment and prioritize tasks.
Patience, empathy, and a customer‑centric mindset.
Ability to work effectively in a team and handle high‑stress situations with professionalism.
Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
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Customer Service Representative
role at
Vortex Doors
Vortex Doors, America’s highest quality and most customer‑centric commercial and industrial door installation & repair company, is seeking a dedicated and customer‑focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.
Job Responsibilities
Customer Interaction: Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
Problem‑Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors such as location, urgency, and availability.
Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.
Benefits
Hourly salary based on experience.
Career advancement opportunities.
Positive work environment.
Recognitions and rewards.
Comprehensive health benefits, 401(k) match, 8 company paid holidays, and PTO.
Work Environment
Regular shifts available between Vortex business hours of 7:00 AM – 5:30 PM, Monday through Friday.
Position requires you to be available to work in the office, not remotely.
Work performed in an office environment; requires ability to operate standard office equipment and keyboards.
Must have ability to walk short distances and sit for prolonged periods of time.
Noise level moderate in an office environment.
Requirements
High school diploma or equivalent; AA/BA preferred.
One (1) – three (3) years of customer service experience or administrative background preferred.
Excellent communication and interpersonal skills.
Strong problem‑solving and decision‑making abilities.
Attention to detail and accuracy in data entry.
Ability to work in a fast‑paced environment and prioritize tasks.
Patience, empathy, and a customer‑centric mindset.
Ability to work effectively in a team and handle high‑stress situations with professionalism.
Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
#J-18808-Ljbffr