Central States Industrial (CSI)
Customer Service Representative 2
Central States Industrial (CSI), Grand Prairie, Texas, United States, 75051
At CSI, we are a leading provider of hygienic pipes, valves, fittings, pumps, and heat exchangers, serving industrial companies and service providers. Our commitment to excellence is reflected first and foremost in our employees, who thrive in a culture focused on solving problems, learning, and teamwork.
Why CSI
Empowered Employees: Work in an environment where you feel valued, supported, and equipped to succeed.
Faith-Based Values: CSI operates on a foundation of Christian principles, prioritizing integrity, compassion, and care for others.
Industrial Expertise: We serve specialized industrial markets with hygienic and stainless steel equipment.
Growth Opportunities: Employees are encouraged to embrace challenges, step out of their comfort zones, and advance their skills.
Technology-Driven: We continuously enhance our use of technology to improve efficiency and deliver exceptional customer experiences.
Meaningful Work: Be part of a culture where teamwork and passion for excellence drive every contribution, allowing you to make a difference in something greater than yourself.
What You’ll Do
Serve as a product or customer-type specialist, becoming a primary resource for the department.
Handle customer inquiries for technical assistance, pricing, and product availability.
Manage quotes and orders, ensuring accuracy and thorough communication across departments.
Negotiate project pricing and logistics while interpreting customer requirements.
Support sales efforts by questioning, qualifying prospects, and promoting CSI’s product lines.
Educate peers, share knowledge, and contribute to a positive team environment.
Who You Are
Have industrial pipe, valve, fittings experience, preferably in hygienic or stainless steel applications.
Demonstrate mechanical aptitude with a natural curiosity to understand and apply engineering specifications.
Possess exceptional organizational skills and advanced computer proficiency, including ERP and CRM systems.
Show a passion for understanding customer needs, solving their challenges, and delivering exceptional support.
Thrive in a team-oriented environment where mutual support and teamwork are paramount.
Embrace continuous learning, taking on challenges to stretch your abilities while contributing to a culture of shared growth and innovation.
What We Offer
Competitive hourly pay: $25–$29 per hour.
A supportive culture that employees describe as a place of appreciation and empowerment.
Opportunities to advance your skills and expertise through regular training and skill development programs, including tuition reimbursement.
Opportunities to explore new roles and expand your skills within the company.
A fun workplace where jeans can be worn every day and company events are held during office hours.
A team environment where collaboration, respect, and teamwork are at the heart of everything we do.
This position requires mechanical aptitude, exceptional organizational skills, intermediate-to-advanced computer and keyboarding skills, and initiative. The ability to communicate and develop relationships with customers is critical. A successful Customer Advocate will be detail oriented, able to multi‑task and will not be intimidated by the decision‑making requirements brought about by situational needs.
We believe our employees are our greatest resource and are committed to investing in our team. We offer a wide range of benefits including health and wellness, paid time off, retirement planning and continuing education support. We also enjoy hosting company luncheons, casual Fridays, a wellness program and providing opportunities for volunteering in local community charitable events!
With or without reasonable accommodation, the successful candidate must be able to remain in a stationary position for 90% of the workday, have close visual acuity, and constantly operate a computer and other office productivity equipment, such as a phone, copy/fax/scan machine, calculator, keyboard and mouse.
CSI has a long‑standing policy of Equal Opportunity in employment. Our practice is to fill positions by selecting applicants who can perform the work in a competent and professional manner. We do not discriminate on the basis of age, sex, race, color, religion, national origin, sexual orientation, gender identity, protected veteran status, or individuals with disability. U.S. federal law requires completion of employment eligibility verification upon hire. CSI participates in E‑Verify. Must have the right to work in the United States.
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Why CSI
Empowered Employees: Work in an environment where you feel valued, supported, and equipped to succeed.
Faith-Based Values: CSI operates on a foundation of Christian principles, prioritizing integrity, compassion, and care for others.
Industrial Expertise: We serve specialized industrial markets with hygienic and stainless steel equipment.
Growth Opportunities: Employees are encouraged to embrace challenges, step out of their comfort zones, and advance their skills.
Technology-Driven: We continuously enhance our use of technology to improve efficiency and deliver exceptional customer experiences.
Meaningful Work: Be part of a culture where teamwork and passion for excellence drive every contribution, allowing you to make a difference in something greater than yourself.
What You’ll Do
Serve as a product or customer-type specialist, becoming a primary resource for the department.
Handle customer inquiries for technical assistance, pricing, and product availability.
Manage quotes and orders, ensuring accuracy and thorough communication across departments.
Negotiate project pricing and logistics while interpreting customer requirements.
Support sales efforts by questioning, qualifying prospects, and promoting CSI’s product lines.
Educate peers, share knowledge, and contribute to a positive team environment.
Who You Are
Have industrial pipe, valve, fittings experience, preferably in hygienic or stainless steel applications.
Demonstrate mechanical aptitude with a natural curiosity to understand and apply engineering specifications.
Possess exceptional organizational skills and advanced computer proficiency, including ERP and CRM systems.
Show a passion for understanding customer needs, solving their challenges, and delivering exceptional support.
Thrive in a team-oriented environment where mutual support and teamwork are paramount.
Embrace continuous learning, taking on challenges to stretch your abilities while contributing to a culture of shared growth and innovation.
What We Offer
Competitive hourly pay: $25–$29 per hour.
A supportive culture that employees describe as a place of appreciation and empowerment.
Opportunities to advance your skills and expertise through regular training and skill development programs, including tuition reimbursement.
Opportunities to explore new roles and expand your skills within the company.
A fun workplace where jeans can be worn every day and company events are held during office hours.
A team environment where collaboration, respect, and teamwork are at the heart of everything we do.
This position requires mechanical aptitude, exceptional organizational skills, intermediate-to-advanced computer and keyboarding skills, and initiative. The ability to communicate and develop relationships with customers is critical. A successful Customer Advocate will be detail oriented, able to multi‑task and will not be intimidated by the decision‑making requirements brought about by situational needs.
We believe our employees are our greatest resource and are committed to investing in our team. We offer a wide range of benefits including health and wellness, paid time off, retirement planning and continuing education support. We also enjoy hosting company luncheons, casual Fridays, a wellness program and providing opportunities for volunteering in local community charitable events!
With or without reasonable accommodation, the successful candidate must be able to remain in a stationary position for 90% of the workday, have close visual acuity, and constantly operate a computer and other office productivity equipment, such as a phone, copy/fax/scan machine, calculator, keyboard and mouse.
CSI has a long‑standing policy of Equal Opportunity in employment. Our practice is to fill positions by selecting applicants who can perform the work in a competent and professional manner. We do not discriminate on the basis of age, sex, race, color, religion, national origin, sexual orientation, gender identity, protected veteran status, or individuals with disability. U.S. federal law requires completion of employment eligibility verification upon hire. CSI participates in E‑Verify. Must have the right to work in the United States.
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