Avid Health at Home
Avid Ambassador – Avid Health at Home
Location:
Jacksonville, NC
Job Overview:
The Avid Ambassador is a full‑time, field‑based professional responsible for flexible staffing to ensure continuity of patient care and operational efficiency. As a floater, the Ambassador fills last‑minute shift openings, covers vacant visits, and supports field operations to improve case conversions and patient satisfaction.
In addition to direct patient care, the Ambassador provides leadership and mentorship to field staff by orienting and guiding new employees, supporting their transition onto permanent cases, and modeling Avid’s standards of excellence. When not assigned to active patient care, the Ambassador represents Avid in the community, supporting recruitment, marketing, and engagement initiatives to attract and retain qualified field staff such as aides and nurses.
This position is ideal for a highly adaptable, dependable, and mission‑driven professional who enjoys both patient care and team development.
Reporting To:
Operations Manager / Branch Manager
Wage/Hour Classification:
Non‑Exempt
Essential Job Responsibilities
Provide direct patient care in the home setting as assigned, ensuring compliance with clinical and agency standards.
Serve as an immediate, reliable resource to cover last‑minute callouts, open shifts, and new or vacant cases.
Assist with onboarding and transition of new clients and employees to ensure smooth service initiation and satisfaction.
Provide leadership and field mentorship, assisting with case orientation and skill development of new employees to ensure successful case transitions and retention.
Support improved case conversion rates by maintaining flexibility, responsiveness, and professionalism.
Ensure full compliance with Electronic Visit Verification (EVV) policies in accordance with state and company requirements.
Accurately and timely document all visit care and activities per company policy and state regulations.
Ambassador & Recruitment Support
Represent Avid positively in the community as a brand ambassador, participating in events, schools, and job fairs.
Support recruitment and engagement of qualified field staff through referrals, networking, and outreach activities.
Collaborate with HR and field leadership to identify staffing gaps and recommend solutions.
Promote Avid’s mission, vision, and values through professional conduct and community presence.
Perform other duties as assigned to support agency operations and patient care.
Requirements Licensure/Certification:
Current certification/registration with the licensing board in the state of practice.
Current PCA, CNA, HHA, LPN, or RN licensure.
Must remain in compliance with all regulatory requirements and company policies.
Minimum of 1–2 years of field experience in home care, hospice, or healthcare (preferred).
CPR certification is preferred and may be required for some clients.
Must meet transportation, language, and cultural requirements specific to branch needs.
Must demonstrate a compassionate attitude toward care of the sick, ability to read, write, and follow directions, and maturity to handle role demands.
Ability to work independently, manage time effectively, and thrive in a fast‑paced environment.
Proven professionalism, reliability, and commitment to exceptional patient care and customer service.
Employment Details:
Full‑time (40 hours per week) with flexible scheduling to meet agency and staffing needs.
Hours:
Monday–Friday, with weekends and holidays as needed.
Travel Required:
Must have a valid driver’s license, proof of insurance, satisfactory driving record, and a reliable vehicle for business use.
Bilingual:
English/Spanish preferred.
ADA Requirements
Routinely required to sit, stand, walk, and climb variable surfaces, including occasional climbing of ramps or stairs or use of foot controls.
Routinely required to use hands for various tasks, including hand controls, gripping, and handling of objects.
Must frequently reach beyond mid‑line of body, overhead, or chest level.
Specific vision abilities required: close, distance, peripheral vision, depth perception, and ability to adjust focus.
All employees must use universal safety precautions when performing assigned tasks.
Must have ability to lift, push, pull, and carry a minimum of 25 pounds.
Must be able to stoop and bend up to 2.5 hours per 8‑hour shift.
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Jacksonville, NC
Job Overview:
The Avid Ambassador is a full‑time, field‑based professional responsible for flexible staffing to ensure continuity of patient care and operational efficiency. As a floater, the Ambassador fills last‑minute shift openings, covers vacant visits, and supports field operations to improve case conversions and patient satisfaction.
In addition to direct patient care, the Ambassador provides leadership and mentorship to field staff by orienting and guiding new employees, supporting their transition onto permanent cases, and modeling Avid’s standards of excellence. When not assigned to active patient care, the Ambassador represents Avid in the community, supporting recruitment, marketing, and engagement initiatives to attract and retain qualified field staff such as aides and nurses.
This position is ideal for a highly adaptable, dependable, and mission‑driven professional who enjoys both patient care and team development.
Reporting To:
Operations Manager / Branch Manager
Wage/Hour Classification:
Non‑Exempt
Essential Job Responsibilities
Provide direct patient care in the home setting as assigned, ensuring compliance with clinical and agency standards.
Serve as an immediate, reliable resource to cover last‑minute callouts, open shifts, and new or vacant cases.
Assist with onboarding and transition of new clients and employees to ensure smooth service initiation and satisfaction.
Provide leadership and field mentorship, assisting with case orientation and skill development of new employees to ensure successful case transitions and retention.
Support improved case conversion rates by maintaining flexibility, responsiveness, and professionalism.
Ensure full compliance with Electronic Visit Verification (EVV) policies in accordance with state and company requirements.
Accurately and timely document all visit care and activities per company policy and state regulations.
Ambassador & Recruitment Support
Represent Avid positively in the community as a brand ambassador, participating in events, schools, and job fairs.
Support recruitment and engagement of qualified field staff through referrals, networking, and outreach activities.
Collaborate with HR and field leadership to identify staffing gaps and recommend solutions.
Promote Avid’s mission, vision, and values through professional conduct and community presence.
Perform other duties as assigned to support agency operations and patient care.
Requirements Licensure/Certification:
Current certification/registration with the licensing board in the state of practice.
Current PCA, CNA, HHA, LPN, or RN licensure.
Must remain in compliance with all regulatory requirements and company policies.
Minimum of 1–2 years of field experience in home care, hospice, or healthcare (preferred).
CPR certification is preferred and may be required for some clients.
Must meet transportation, language, and cultural requirements specific to branch needs.
Must demonstrate a compassionate attitude toward care of the sick, ability to read, write, and follow directions, and maturity to handle role demands.
Ability to work independently, manage time effectively, and thrive in a fast‑paced environment.
Proven professionalism, reliability, and commitment to exceptional patient care and customer service.
Employment Details:
Full‑time (40 hours per week) with flexible scheduling to meet agency and staffing needs.
Hours:
Monday–Friday, with weekends and holidays as needed.
Travel Required:
Must have a valid driver’s license, proof of insurance, satisfactory driving record, and a reliable vehicle for business use.
Bilingual:
English/Spanish preferred.
ADA Requirements
Routinely required to sit, stand, walk, and climb variable surfaces, including occasional climbing of ramps or stairs or use of foot controls.
Routinely required to use hands for various tasks, including hand controls, gripping, and handling of objects.
Must frequently reach beyond mid‑line of body, overhead, or chest level.
Specific vision abilities required: close, distance, peripheral vision, depth perception, and ability to adjust focus.
All employees must use universal safety precautions when performing assigned tasks.
Must have ability to lift, push, pull, and carry a minimum of 25 pounds.
Must be able to stoop and bend up to 2.5 hours per 8‑hour shift.
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