Georgia-Pacific LLC
Customer Engagement Specialist
Georgia-Pacific LLC, Green Bay, Wisconsin, United States, 54311
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Customer Engagement Specialist
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Georgia-Pacific LLC
Your Job Georgia Pacific is seeking a Customer Engagement Specialist for our Consumer Products business to foster a community of loyal GP PRO customers by enhancing their overall experience.
We’re looking for a highly skilled customer‑centric individual to join our team. This role involves managing a large volume of inbound interactions, troubleshooting and representing our product portfolio. As a business liaison for capturing the voice of the customer, this individual must also possess excellent communication and interpersonal skills and be enthusiastic about driving customer satisfaction. The ideal candidate excels in a fast‑paced environment where adaptability, quick learning, and problem‑solving are fundamental.
Responsibilities include delivering a positive customer experience at every touchpoint and understanding and resolving customer needs. Join us to reinforce why GP PRO’s products and services are differentiated in the industry through exceptional customer care.
What You Will Do
Answer inbound customer calls and other interactions in a prompt and professional manner
Actively listen to customer concerns, understand their needs and provide resolution
Provide accurate information about products, services, policies, and procedures
Process orders, complaints, returns, and other transactions as required
Upsell or cross‑sell products and services when appropriate
Provide assistance to customers regarding product usage or troubleshooting
Maintain detailed customer records within the salesforce CRM system
Adhere to established department guidelines and quality standards
Who You Are (Basic Qualifications)
High school diploma or higher
3 or more years of customer service experience
Experience working with Microsoft Office products
Data entry experience
What Will Put You Ahead
Experience with Salesforce® or other CRM tools
Lead generation experience
Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength—focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave, and adoption assistance. Specific eligibility criteria are set by the applicable Summary Plan Description, policy, or guideline and benefits may vary by geographic region.
Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please visit the following website for additional information:
E‑Verify
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Paper and Forest Product Manufacturing
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Customer Engagement Specialist
role at
Georgia-Pacific LLC
Your Job Georgia Pacific is seeking a Customer Engagement Specialist for our Consumer Products business to foster a community of loyal GP PRO customers by enhancing their overall experience.
We’re looking for a highly skilled customer‑centric individual to join our team. This role involves managing a large volume of inbound interactions, troubleshooting and representing our product portfolio. As a business liaison for capturing the voice of the customer, this individual must also possess excellent communication and interpersonal skills and be enthusiastic about driving customer satisfaction. The ideal candidate excels in a fast‑paced environment where adaptability, quick learning, and problem‑solving are fundamental.
Responsibilities include delivering a positive customer experience at every touchpoint and understanding and resolving customer needs. Join us to reinforce why GP PRO’s products and services are differentiated in the industry through exceptional customer care.
What You Will Do
Answer inbound customer calls and other interactions in a prompt and professional manner
Actively listen to customer concerns, understand their needs and provide resolution
Provide accurate information about products, services, policies, and procedures
Process orders, complaints, returns, and other transactions as required
Upsell or cross‑sell products and services when appropriate
Provide assistance to customers regarding product usage or troubleshooting
Maintain detailed customer records within the salesforce CRM system
Adhere to established department guidelines and quality standards
Who You Are (Basic Qualifications)
High school diploma or higher
3 or more years of customer service experience
Experience working with Microsoft Office products
Data entry experience
What Will Put You Ahead
Experience with Salesforce® or other CRM tools
Lead generation experience
Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength—focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave, and adoption assistance. Specific eligibility criteria are set by the applicable Summary Plan Description, policy, or guideline and benefits may vary by geographic region.
Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please visit the following website for additional information:
E‑Verify
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Paper and Forest Product Manufacturing
#J-18808-Ljbffr