Platinum Coastal Group
Customer Service Representative
Pay range: $20.00/hr – $25.00/hr
Entry Level Customer Service Representative
This on-site role requires a commute Monday through Friday. The Customer Service Representative is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services.
Responsibilities include building rapport with customers, resolving issues swiftly, providing product knowledge, collaborating cross‑functionally, and contributing to continuous improvement and sales.
Customer Service Representative Duties
Handle customer inquiries in store
Provide accurate information on products and services to assist customers
Resolve customer complaints and issues in a timely and effective manner
Maintain a friendly and professional demeanor in all interactions
Document customer interactions and transactions thoroughly
Follow up with customers to ensure satisfactory resolution of their issues
Identify and elevate issues to appropriate departments when necessary
Assist customers with order placements, modifications, and cancellations
Gather customer feedback to improve services and products
Participate in training and workshops to enhance product knowledge
Collaborate with team members to achieve service excellence
Monitor and track customer inquiries and report patterns to management
Maintain knowledge of the company’s policies and procedures
Support marketing promotions and communicate relevant information to customers
Contribute to a positive team environment and assist colleagues when needed
Customer Service Representative Requirements
High school diploma or equivalent; bachelor’s degree preferred
Previous customer service or client‑facing experience is advantageous
Strong oral and written communication skills
Proficiency in customer service software and tools
Ability to multitask and prioritize effectively under pressure
Basic understanding of business operations and customer needs
Familiarity with CRM systems and practices
Excellent organizational and time management skills
Strong analytical and problem‑solving abilities
Comfortable working in a fast‑paced environment
Ability to work both independently and as part of a team
Flexible schedule availability, including weekends and holidays
Fluency in multiple languages is an advantage
Willingness to embrace ongoing training and development
Strong commitment to customer satisfaction and service excellence
Positive attitude and resilience in handling challenging situations
Skills strong communication skills, oral and written communication skills, customer service, basic understanding of business operations and customer needs, active listening, customer feedback gathering, sales support, positive attitude, interpersonal skills, customer service software, ability to multitask and prioritize effectively under pressure, resilience, flexible scheduling, problem‑solving skills, flexibility in schedule, familiarity with crm systems and practices, customer feedback management, proficiency in customer service software and tools, fluent in multiple languages, time management skills, team collaboration, crm systems familiarity, sales, crm familiarity, strong analytical skills, empathy, written communication, flexibility in schedule availability, ability to multitask and prioritize effectively, customer service and support, crm systems, familiarity with crm systems, problem resolution, multitasking and prioritization, resilience in challenging situations, multitasking, prioritization, organization skills, excellent organizational skills, adaptability, bilingualism, teamwork, analytical skills, analytical abilities, strong analytical and problem‑solving abilities, multilingual, customer satisfaction, customer satisfaction and service excellence, flexible schedule availability, strong oral and written communication, customer service experience, crm systems and practices, analytical and problem‑solving abilities, documentation, customer relationship management (crm) familiarity, language fluency, organization skills, conflict resolution, communication skills
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Entry Level Customer Service Representative
This on-site role requires a commute Monday through Friday. The Customer Service Representative is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services.
Responsibilities include building rapport with customers, resolving issues swiftly, providing product knowledge, collaborating cross‑functionally, and contributing to continuous improvement and sales.
Customer Service Representative Duties
Handle customer inquiries in store
Provide accurate information on products and services to assist customers
Resolve customer complaints and issues in a timely and effective manner
Maintain a friendly and professional demeanor in all interactions
Document customer interactions and transactions thoroughly
Follow up with customers to ensure satisfactory resolution of their issues
Identify and elevate issues to appropriate departments when necessary
Assist customers with order placements, modifications, and cancellations
Gather customer feedback to improve services and products
Participate in training and workshops to enhance product knowledge
Collaborate with team members to achieve service excellence
Monitor and track customer inquiries and report patterns to management
Maintain knowledge of the company’s policies and procedures
Support marketing promotions and communicate relevant information to customers
Contribute to a positive team environment and assist colleagues when needed
Customer Service Representative Requirements
High school diploma or equivalent; bachelor’s degree preferred
Previous customer service or client‑facing experience is advantageous
Strong oral and written communication skills
Proficiency in customer service software and tools
Ability to multitask and prioritize effectively under pressure
Basic understanding of business operations and customer needs
Familiarity with CRM systems and practices
Excellent organizational and time management skills
Strong analytical and problem‑solving abilities
Comfortable working in a fast‑paced environment
Ability to work both independently and as part of a team
Flexible schedule availability, including weekends and holidays
Fluency in multiple languages is an advantage
Willingness to embrace ongoing training and development
Strong commitment to customer satisfaction and service excellence
Positive attitude and resilience in handling challenging situations
Skills strong communication skills, oral and written communication skills, customer service, basic understanding of business operations and customer needs, active listening, customer feedback gathering, sales support, positive attitude, interpersonal skills, customer service software, ability to multitask and prioritize effectively under pressure, resilience, flexible scheduling, problem‑solving skills, flexibility in schedule, familiarity with crm systems and practices, customer feedback management, proficiency in customer service software and tools, fluent in multiple languages, time management skills, team collaboration, crm systems familiarity, sales, crm familiarity, strong analytical skills, empathy, written communication, flexibility in schedule availability, ability to multitask and prioritize effectively, customer service and support, crm systems, familiarity with crm systems, problem resolution, multitasking and prioritization, resilience in challenging situations, multitasking, prioritization, organization skills, excellent organizational skills, adaptability, bilingualism, teamwork, analytical skills, analytical abilities, strong analytical and problem‑solving abilities, multilingual, customer satisfaction, customer satisfaction and service excellence, flexible schedule availability, strong oral and written communication, customer service experience, crm systems and practices, analytical and problem‑solving abilities, documentation, customer relationship management (crm) familiarity, language fluency, organization skills, conflict resolution, communication skills
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