Overhead Door Corporation
Customer Service Representative
Overhead Door Corporation, Dallas, Texas, United States, 75215
• Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc.).
• Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation.
• Respond to customer requests for information concerning order tracking, order expediting and product availability.
• Perform order entry at both sales invoicing level and request for products from supply plants.
• Notify customers of potential back orders, credit issues, order availability and any other information regarding orders.
• Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
• Process all necessary paperwork for the daily operation of the sales center as required.
• Delivery responsibilities as required, including driver qualified (valid license).
• Assist in unloading and loading vendor and customer vehicles.
• Monitor completion of daily customer LTL shipment including UPS.
• Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
• Other duties as assigned.
Qualifications
Qualifications • 1-3 years Customer Service experience, door industry preferred. • Attention to detail and problem solving. • Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. • Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc. • Basic math skills required. • Willingness to learn product and processes. Education
• High School Diploma or GED Physical / Work Environment Requirements
• Ability to stand for long periods of time in a non-climate-controlled environment. • Ability to lift up to 50 pounds. Job Info
Job Identification 3644 Job Category Administrative/Office Services Posting Date 02/20/2025, 04:41 PM Job Schedule Full time Job Shift Day Locations 1213 West Carrier Pkwy, Grand Prairie, TX, 75050, US
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Qualifications • 1-3 years Customer Service experience, door industry preferred. • Attention to detail and problem solving. • Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. • Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc. • Basic math skills required. • Willingness to learn product and processes. Education
• High School Diploma or GED Physical / Work Environment Requirements
• Ability to stand for long periods of time in a non-climate-controlled environment. • Ability to lift up to 50 pounds. Job Info
Job Identification 3644 Job Category Administrative/Office Services Posting Date 02/20/2025, 04:41 PM Job Schedule Full time Job Shift Day Locations 1213 West Carrier Pkwy, Grand Prairie, TX, 75050, US
#J-18808-Ljbffr