Voice of Customer Advisor - Retail Channels (Hybrid, PR)

A financial services firm in San Juan, Puerto Rico is seeking a Customer Experience Specialist to analyze customer feedback and implement service improvements. This hybrid position demands strong data analytics skills and a bilingual candidate (English and Spanish). Responsibilities include leading customer-centric initiatives, providing insights to enhance customer satisfaction, and collaborating with cross-functional teams to drive operational enhancements. Ideal applicants will possess a Bachelor’s Degree and experience in a supervisory role. #J-18808-Ljbffr