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Destinee Travel

Customer Service Agent

Destinee Travel, Chicago, Illinois, United States, 60290

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We are searching for a friendly and professional Customer Service Agent to join our team. As a Customer Service Agent, you should be passionate about seeing the world and helping others do the same. This role involves planning holidays, suggesting travel destinations, maintaining client files, and managing large-scale events.

In this position, your ultimate goal will be to keep our clients satisfied and loyal for future services. The ideal candidate will be an excellent communicator with in-depth knowledge of domestic and international travel destinations. To succeed in this role, you should also possess outstanding negotiation and sales skills.

You will also:

Arrange travel for business and vacation customers

Determine customers’ needs and preferences, such as schedules and costs

Plan and arrange tour packages, excursions, and day trips

Find fare and schedule information

Calculate total travel costs

Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions

Inform clients about their trip details, including required documents like passports or visas

Advise about local weather conditions, customs, and attractions

Make alternative booking arrangements if changes arise before or during the trip

No experience necessary

Training will be provided.

IATA / IATAN & CLIA cards available after training.

Flexible schedules available.

Full-time & part-time positions available

Additional Compensation:

Tips

Bonuses

Work Location:

Fully Remote

Benefits:

Signing bonus

Work from home

Flexible schedule

Other benefits

This Company Describes Its Culture as:

Detail-oriented – quality and precision-focused

Innovative – risk-taking and forward-thinking

Aggressive – competitive and growth-oriented

Outcome-oriented – results-focused with a strong performance culture

Stable – traditional with strong processes

People-oriented – supportive and fairness-focused

Team-oriented – cooperative and collaborative

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