MFCP - Motion & Flow Control Products, Inc.
Customer Service Representative
MFCP - Motion & Flow Control Products, Inc., Sacramento, California, United States, 95828
About the Company
MFCP (Motion & Flow Control Products, Inc.) is the largest Parker Hannifin distributor and a premier leader in motion and flow control solutions. We offer an expansive range of cutting‑edge industrial systems designed to power the future of automation, hydraulics, pneumatics, aerospace, and beyond.
Position Summary Customer Service Representatives are responsible for receiving requests for quotations, orders, and lead‑times from customers. They prepare quotations on standard and non‑standard items, write orders, and relay pertinent quote or order information to customers and suppliers. They coordinate with other departments to handle purchase orders, provide service and support to customers and the Outside Sales Team.
Primary Duties
Receives telephone, email, fax or walk‑in requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from domestic customers, OEMs, and distributors.
Provides support to the Outside Sales Team.
Uses the business ERP system to retrieve customer information, stock status, purchase order status, and to make changes to customer purchase orders, ensuring correct codes are used.
Tracks and follows up on inquiries, quotations and orders through the ERP system; works closely with suppliers and warehouse expeditors regarding scheduled shipments.
Interfaces with suppliers on technical, pricing and delivery issues in a timely manner.
Assists accounts receivable with payment and credit hold issues.
Addresses and resolves all customer requests and/or complaints with a positive, creative approach.
Collaborates with all appropriate departments and personnel to ensure customer satisfaction.
Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Basic Requirements
Must be over the age of 18 to apply.
Excellent written & oral communication and strong relationship‑building skills required.
Detail oriented with solid organizational skills and ability to prioritize and multi‑task in a fast‑paced work environment.
Strong computer skills including MS Office (Word, Excel & Outlook); willingness to learn new software; experience with P21 a plus.
Previous background should include knowledge of parts and nomenclature and a demonstrated ability to work well with customers and suppliers.
Experience with distribution and familiarity with our product lines, a plus.
Physical Demands and Work Environment
Work environment is mainly office, but may vary including: warehouse with moving equipment, fluctuating temperature and inventory in various storage arrangements, office work, manufacturing, machine shops, agricultural operations, and other business operations.
The physical demands and work environment reflected are representative of those encountered by employees when performing the essential job functions.
Reasonable accommodations may be made to accommodate individuals with disabilities performing the essential functions of the job.
Salary $27 - $31/hour, depends on experience
Benefits
Competitive salary
Medical, Dental, Vision
401(k) Investment Plan
Life Insurance
Paid Holidays
3 Weeks Personal Time Off
Incentive Programs – Employee referral program
Earned Wage Access
Training and progressive development programs available
EEO & Legal Statement Candidates are subject to pre‑employment criminal background, drug screen and DMV record review, along with possible reference checks. The Fair Chance Act prohibits an employer from discriminating against anyone’s conviction history before a job offer has been made. This employer participates in E‑Verify. Reasonable accommodations may be made for individuals with disabilities.
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Position Summary Customer Service Representatives are responsible for receiving requests for quotations, orders, and lead‑times from customers. They prepare quotations on standard and non‑standard items, write orders, and relay pertinent quote or order information to customers and suppliers. They coordinate with other departments to handle purchase orders, provide service and support to customers and the Outside Sales Team.
Primary Duties
Receives telephone, email, fax or walk‑in requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from domestic customers, OEMs, and distributors.
Provides support to the Outside Sales Team.
Uses the business ERP system to retrieve customer information, stock status, purchase order status, and to make changes to customer purchase orders, ensuring correct codes are used.
Tracks and follows up on inquiries, quotations and orders through the ERP system; works closely with suppliers and warehouse expeditors regarding scheduled shipments.
Interfaces with suppliers on technical, pricing and delivery issues in a timely manner.
Assists accounts receivable with payment and credit hold issues.
Addresses and resolves all customer requests and/or complaints with a positive, creative approach.
Collaborates with all appropriate departments and personnel to ensure customer satisfaction.
Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Basic Requirements
Must be over the age of 18 to apply.
Excellent written & oral communication and strong relationship‑building skills required.
Detail oriented with solid organizational skills and ability to prioritize and multi‑task in a fast‑paced work environment.
Strong computer skills including MS Office (Word, Excel & Outlook); willingness to learn new software; experience with P21 a plus.
Previous background should include knowledge of parts and nomenclature and a demonstrated ability to work well with customers and suppliers.
Experience with distribution and familiarity with our product lines, a plus.
Physical Demands and Work Environment
Work environment is mainly office, but may vary including: warehouse with moving equipment, fluctuating temperature and inventory in various storage arrangements, office work, manufacturing, machine shops, agricultural operations, and other business operations.
The physical demands and work environment reflected are representative of those encountered by employees when performing the essential job functions.
Reasonable accommodations may be made to accommodate individuals with disabilities performing the essential functions of the job.
Salary $27 - $31/hour, depends on experience
Benefits
Competitive salary
Medical, Dental, Vision
401(k) Investment Plan
Life Insurance
Paid Holidays
3 Weeks Personal Time Off
Incentive Programs – Employee referral program
Earned Wage Access
Training and progressive development programs available
EEO & Legal Statement Candidates are subject to pre‑employment criminal background, drug screen and DMV record review, along with possible reference checks. The Fair Chance Act prohibits an employer from discriminating against anyone’s conviction history before a job offer has been made. This employer participates in E‑Verify. Reasonable accommodations may be made for individuals with disabilities.
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