Smith Seckman Reid, Inc
A leading comprehensive engineering design and consulting firm, SSR provides innovative solutions for clients with facility and infrastructure challenges. To achieve client needs, SSR has multiple locations across the US. Working with a diverse group of individuals in a variety of markets, our team of experts partner with our clients to deliver advanced solutions that last.
SSR is committed to providing opportunities and benefits to colleagues that promote living fully. Through various competitive benefits and programs available, SSR supports the health, well-being, and personal growth of its employees.
SSR offers benefit options including medical, dental, and vision coverage, a generous contribution to employee-owned Health Savings Account, 401(k) with matching up to the full IRS maximum, tuition reimbursement, and a variety of other employee incentives and wellness programs. SSR is a 2019 A/E/C Building a Better World Award Winner which recognizes our commitment to community outreach and improvement.
We feel that SSR is a great place, but don't take our word for it, See what our colleagues are saying at www.ssr-inc.com/life-at-ssr.
Why Choose SSR? Look at our Twitter, Facebook and LinkedIn pages to discover more.
We are Certified "Great Place to Work" http://www.greatplacetowork.com/certified-company/1001559
CRM Strategy & Optimization
Implement CRM best practices to streamline operations and improve user experience across departments. Identify and recommend process improvements, including integrations with third-party tools and datasets. Maintain and cleanse CRM databases to ensure data accuracy, integrity, and performance. Training & Adoption
Develop and deliver engaging training materials and sessions for new and existing users. Provide ongoing user support, troubleshooting, and guidance on CRM features and workflows. Co-lead training initiatives for CRM modules including Projects, Resumes, and Knowledge Base. Sales & Marketing Content Management
Facilitate the management of the project close-out process to obtain critical project data for marketing / business development purposes Facilitate the development and troubleshooting of CRM content templates Manage annual reviews of CRM content and update as needed. Reporting & Insights
Generate reports and dashboards using Dynamics 365 and Power BI to support marketing and business development goals. Segment customer lists based on behaviors, preferences, and demographics to support targeted outreach. Collaboration & Communication
Work closely with Market Leaders and Business Development teams to track client relationships and initiatives. Partner with graphics and content teams to enhance CRM visuals and templates. KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS
KNOWLEDGE
Knowledge of Microsoft Office Suite (i.e., Word, Excel, and Outlook) and web browser applications Knowledge of Microsoft Dynamics and Power BI Knowledge of resource allocation Knowledge of industry-specific software Knowledge of contracts and project management SKILLS AND ABILITIES
Comprehension - ability to understand information, ideas, and direction presented in writing and/or verbally communicated Written Communication Skills - ability to clearly deliver a message through written words using correct grammar, spelling, and punctuation Speech Clarity - ability to speak clearly and in a common language so that others can understand you Detail-Oriented - ability to achieve accuracy and thoroughness when accomplishing a task; pays attention to details and is able to understand what caused a certain outcome Judgment and Decision-Making Skills - ability to make reasoned judgments that are logical and well thought out; constructively questioning and analyzing information in order to make the best conclusion Problem-Solving Skills
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uses logical methods and analysis to solve problems; can see hidden problems and find effective solutions Team-Building Skills - ability to enhance social relations, define roles, and align goals within a team Interpersonal Skills - ability to interact positively and work effectively with others Mentoring Skills - provides support and feedback to less experienced colleagues; acts as a source of guidance, assistance, and expertise to less experienced colleagues Business Acumen -knowledgably in policies, practices, trends and information affecting business and the organization; knows the competition; aware of how strategies work in the marketplace MINIMUM QUALIFICATIONS
Required: 3+ years of experience in Microsoft Dynamics CRM, preferably with AEC360. Proficiency in Power BI and Microsoft Office Suite (Word, PowerPoint, Outlook, SharePoint). Excellent organizational, project management, and communication skills. Ability to work independently and manage multiple projects with tight deadlines. Preferred: Experience in the AEC (Architecture, Engineering, Construction) or professional services industry. Bachelor's degree in marketing, Communications, Business Administration, or related field. EOE Disability/Veteran Our mission is to make a positive difference for our clients, colleagues, and communities. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.
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Implement CRM best practices to streamline operations and improve user experience across departments. Identify and recommend process improvements, including integrations with third-party tools and datasets. Maintain and cleanse CRM databases to ensure data accuracy, integrity, and performance. Training & Adoption
Develop and deliver engaging training materials and sessions for new and existing users. Provide ongoing user support, troubleshooting, and guidance on CRM features and workflows. Co-lead training initiatives for CRM modules including Projects, Resumes, and Knowledge Base. Sales & Marketing Content Management
Facilitate the management of the project close-out process to obtain critical project data for marketing / business development purposes Facilitate the development and troubleshooting of CRM content templates Manage annual reviews of CRM content and update as needed. Reporting & Insights
Generate reports and dashboards using Dynamics 365 and Power BI to support marketing and business development goals. Segment customer lists based on behaviors, preferences, and demographics to support targeted outreach. Collaboration & Communication
Work closely with Market Leaders and Business Development teams to track client relationships and initiatives. Partner with graphics and content teams to enhance CRM visuals and templates. KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS
KNOWLEDGE
Knowledge of Microsoft Office Suite (i.e., Word, Excel, and Outlook) and web browser applications Knowledge of Microsoft Dynamics and Power BI Knowledge of resource allocation Knowledge of industry-specific software Knowledge of contracts and project management SKILLS AND ABILITIES
Comprehension - ability to understand information, ideas, and direction presented in writing and/or verbally communicated Written Communication Skills - ability to clearly deliver a message through written words using correct grammar, spelling, and punctuation Speech Clarity - ability to speak clearly and in a common language so that others can understand you Detail-Oriented - ability to achieve accuracy and thoroughness when accomplishing a task; pays attention to details and is able to understand what caused a certain outcome Judgment and Decision-Making Skills - ability to make reasoned judgments that are logical and well thought out; constructively questioning and analyzing information in order to make the best conclusion Problem-Solving Skills
-
uses logical methods and analysis to solve problems; can see hidden problems and find effective solutions Team-Building Skills - ability to enhance social relations, define roles, and align goals within a team Interpersonal Skills - ability to interact positively and work effectively with others Mentoring Skills - provides support and feedback to less experienced colleagues; acts as a source of guidance, assistance, and expertise to less experienced colleagues Business Acumen -knowledgably in policies, practices, trends and information affecting business and the organization; knows the competition; aware of how strategies work in the marketplace MINIMUM QUALIFICATIONS
Required: 3+ years of experience in Microsoft Dynamics CRM, preferably with AEC360. Proficiency in Power BI and Microsoft Office Suite (Word, PowerPoint, Outlook, SharePoint). Excellent organizational, project management, and communication skills. Ability to work independently and manage multiple projects with tight deadlines. Preferred: Experience in the AEC (Architecture, Engineering, Construction) or professional services industry. Bachelor's degree in marketing, Communications, Business Administration, or related field. EOE Disability/Veteran Our mission is to make a positive difference for our clients, colleagues, and communities. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr