ComForCare Home Care (Raleigh, NC)
Customer Service Representative
ComForCare Home Care (Raleigh, NC), Camarillo, California, United States, 93012
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Customer Service Representative
role at
ComForCare Home Care (Raleigh, NC) .
Job Title Customer Service Representative
Reports To Club Manager
Status Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties And Responsibilities
Greet and meet potential members, providing a great customer experience.
Handle front desk related tasks, including answering phone calls politely and friendly manner to assist with questions or concerns.
Take information calls and tours.
Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member service issues and questions and forward to Club Manager / Manager in Training / Team Lead as needed.
Help maintain the neatness and cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic.
Strong customer service skills.
Basic computer proficiency.
Physical Demands
Standing and walking at least 75% of the shift.
Talking in person or on the phone at least 75% of the shift.
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities Advancement opportunities available.
Seniority Level Not Applicable
Employment Type Full-time
Job Function Other
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at ComForCare Home Care (Raleigh, NC) by 2x.
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Customer Service Representative
role at
ComForCare Home Care (Raleigh, NC) .
Job Title Customer Service Representative
Reports To Club Manager
Status Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties And Responsibilities
Greet and meet potential members, providing a great customer experience.
Handle front desk related tasks, including answering phone calls politely and friendly manner to assist with questions or concerns.
Take information calls and tours.
Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member service issues and questions and forward to Club Manager / Manager in Training / Team Lead as needed.
Help maintain the neatness and cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic.
Strong customer service skills.
Basic computer proficiency.
Physical Demands
Standing and walking at least 75% of the shift.
Talking in person or on the phone at least 75% of the shift.
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities Advancement opportunities available.
Seniority Level Not Applicable
Employment Type Full-time
Job Function Other
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at ComForCare Home Care (Raleigh, NC) by 2x.
#J-18808-Ljbffr