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Tier 1 Intelink Services Help Desk Specialist
Location:
Annapolis Junction, MD Clearance Required:
TS/SCI with Polygraph Schedule:
Rotating Shifts (24/7/365) Telework:
Based on tasking
About the Role We’re looking for a Tier 1 Help Desk Specialist to join a small, mission‑focused team supporting collaboration services on a secure government intranet. If you enjoy troubleshooting, helping users, and keeping critical services running smoothly, this role offers a fast‑paced environment where your work truly matters.
What You’ll Do
Monitor service health and system status across a secure collaboration environment
Take action when outages occur, following SOPs to identify issues and restart services or servers
Provide Tier 1 support via phone, email, chat, and ticketing systems
Document all interactions and updates in
ServiceNow , escalating tickets when needed
Communicate outage details and status updates to teammates and customers
Offer basic instructions and guidance to users on how to access and use collaboration services
Troubleshoot account issues and assist users with login problems
What You Bring
TS/SCI with Polygraph
4 years of Help Desk experience
with an Associate’s degree
A Bachelor’s degree may be substituted in lieu of experience
Compliance with
DoD 8570.01‑M , IAT Level I (one of the following):
Security+
CCNA
A+
Network+
Strong communication skills and a customer‑focused mindset
Ability to work rotating shifts in a 24/7/365 environment
Comfort working in a small, collaborative team supporting a large user community
#J-18808-Ljbffr
Annapolis Junction, MD Clearance Required:
TS/SCI with Polygraph Schedule:
Rotating Shifts (24/7/365) Telework:
Based on tasking
About the Role We’re looking for a Tier 1 Help Desk Specialist to join a small, mission‑focused team supporting collaboration services on a secure government intranet. If you enjoy troubleshooting, helping users, and keeping critical services running smoothly, this role offers a fast‑paced environment where your work truly matters.
What You’ll Do
Monitor service health and system status across a secure collaboration environment
Take action when outages occur, following SOPs to identify issues and restart services or servers
Provide Tier 1 support via phone, email, chat, and ticketing systems
Document all interactions and updates in
ServiceNow , escalating tickets when needed
Communicate outage details and status updates to teammates and customers
Offer basic instructions and guidance to users on how to access and use collaboration services
Troubleshoot account issues and assist users with login problems
What You Bring
TS/SCI with Polygraph
4 years of Help Desk experience
with an Associate’s degree
A Bachelor’s degree may be substituted in lieu of experience
Compliance with
DoD 8570.01‑M , IAT Level I (one of the following):
Security+
CCNA
A+
Network+
Strong communication skills and a customer‑focused mindset
Ability to work rotating shifts in a 24/7/365 environment
Comfort working in a small, collaborative team supporting a large user community
#J-18808-Ljbffr