Voya Financial
Benefitfocus Sr. Customer Operations Specialist, Public Sector
Voya Financial, Columbia, South Carolina, United States
Benefitfocus Sr. Customer Operations Specialist, Public Sector
Join to apply for the
Benefitfocus Sr. Customer Operations Specialist, Public Sector
role at
Voya Financial . We will do this together — with customers, partners and colleagues. We are committed to a work environment where differences are understood, valued and intentionally pursued. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
About Benefitfocus Benefitfocus, Inc., a Voya company, is a leading provider of cloud‑based benefits software solutions for consumers, employers, insurance carriers and brokers. The platform enables clients to shop, enroll, manage and exchange benefits information more efficiently through a user‑friendly interface.
Get To Know The Opportunity The Sr. Customer Operations Specialist (COS) associate is responsible for responding to customer product inquiries and resolving concerns raised during installation, operation, maintenance or product application/compatibility matters. The COS troubleshoots problems with malfunctioning software applications, recommends corrective action and documents customer information and recurring technical issues to support product quality programs and product development.
A candidate for this role should be a highly accomplished professional with broad expertise, unique knowledge and specialized skills; they should influence peers within the team and lead by example. Strong interpersonal skills and technical product knowledge are critical to daily customer‑centric activities.
The Contributions You’ll Make
Regularly demonstrate the ability to share best practices to facilitate growth across the team.
Maintain fundamental knowledge of configuration, payroll and EDI, completing daily research and resolution independently.
Complete research and resolution across multiple departments, within team standards, with minimal managerial escalation.
Show extensive knowledge of business standards, possess appropriate soft skills for ongoing relationship management, and translate technical explanations into client‑facing messaging.
Act as an escalation point, both internally and externally, managing and driving issue resolution with little influence from leadership.
Facilitate discovery sessions, product overviews, trainings and renewal project meetings independently.
Execute Annual OE reconfiguration projects, including data preparation, configuration, onsite testing and file readiness with limited questions.
Additional responsibilities as required.
Minimum Knowledge & Experience
5–7 years of experience in data analysis, account management or technical customer support roles.
Proven industry knowledge in Health Insurance, Benefits Administration, SaaS and/or Healthcare.
Strong proficiency in Salesforce, Microsoft Excel, HTML, basic SQL or report creation.
Self‑motivated, capable of completing responsibilities with minimal oversight.
Comfortable with basic tasks, seeks guidance on more complex situations, and builds expertise to become a subject matter expert.
H.S. diploma/GED required.
Preferred Knowledge & Experience
B.S. or B.A. degree highly preferred.
Compensation Pay Disclosure Voya is committed to pay that’s fair and equitable. The annual base salary range for this position is $70,000 – $80,000, with potential incentive opportunities based on performance. Compensation may vary based on location, experience, education, licensure and skill level.
Be Well. Stay Well. Voya provides resources designed to help you thrive physically, financially, socially and emotionally. Our benefits include plans, programs, tools and resources with the goal of keeping you and your family well.
What We Offer
Health, dental, vision and life insurance plans
401(k) savings plan with up to 6% company match
Voya Retirement Plan – employer‑paid cash balance retirement plan (4%)
Paid time off: 20 days, nine company holidays, and a flexible Diversity Celebration Day
Paid volunteer time—40 hours per calendar year
Critical Skills
Customer Focused: Passionate drive to delight customers and offer unique solutions.
Critical Thinking: Analytical and problem‑solving skills to reach well‑reasoned solutions.
Team Mentality: Effective partnership to drive culture and common goals.
Business Acumen: Understanding of the financial services industry for sound decisions.
Learning Agility: Openness to new ideas and acquiring new skills.
Equal Employment Opportunity Voya Financial is an equal‑opportunity employer. We provide equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information or any other status protected by law.
Reasonable Accommodations Voya is committed to ensuring that persons with disabilities receive reasonable accommodations throughout the application and employment process. Please refer to our resources for applicants with disabilities if accommodations are needed.
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Other
Industries Insurance and Financial Services
Referrals Referrals increase your chances of interviewing at Voya Financial by 2×.
#J-18808-Ljbffr
Benefitfocus Sr. Customer Operations Specialist, Public Sector
role at
Voya Financial . We will do this together — with customers, partners and colleagues. We are committed to a work environment where differences are understood, valued and intentionally pursued. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
About Benefitfocus Benefitfocus, Inc., a Voya company, is a leading provider of cloud‑based benefits software solutions for consumers, employers, insurance carriers and brokers. The platform enables clients to shop, enroll, manage and exchange benefits information more efficiently through a user‑friendly interface.
Get To Know The Opportunity The Sr. Customer Operations Specialist (COS) associate is responsible for responding to customer product inquiries and resolving concerns raised during installation, operation, maintenance or product application/compatibility matters. The COS troubleshoots problems with malfunctioning software applications, recommends corrective action and documents customer information and recurring technical issues to support product quality programs and product development.
A candidate for this role should be a highly accomplished professional with broad expertise, unique knowledge and specialized skills; they should influence peers within the team and lead by example. Strong interpersonal skills and technical product knowledge are critical to daily customer‑centric activities.
The Contributions You’ll Make
Regularly demonstrate the ability to share best practices to facilitate growth across the team.
Maintain fundamental knowledge of configuration, payroll and EDI, completing daily research and resolution independently.
Complete research and resolution across multiple departments, within team standards, with minimal managerial escalation.
Show extensive knowledge of business standards, possess appropriate soft skills for ongoing relationship management, and translate technical explanations into client‑facing messaging.
Act as an escalation point, both internally and externally, managing and driving issue resolution with little influence from leadership.
Facilitate discovery sessions, product overviews, trainings and renewal project meetings independently.
Execute Annual OE reconfiguration projects, including data preparation, configuration, onsite testing and file readiness with limited questions.
Additional responsibilities as required.
Minimum Knowledge & Experience
5–7 years of experience in data analysis, account management or technical customer support roles.
Proven industry knowledge in Health Insurance, Benefits Administration, SaaS and/or Healthcare.
Strong proficiency in Salesforce, Microsoft Excel, HTML, basic SQL or report creation.
Self‑motivated, capable of completing responsibilities with minimal oversight.
Comfortable with basic tasks, seeks guidance on more complex situations, and builds expertise to become a subject matter expert.
H.S. diploma/GED required.
Preferred Knowledge & Experience
B.S. or B.A. degree highly preferred.
Compensation Pay Disclosure Voya is committed to pay that’s fair and equitable. The annual base salary range for this position is $70,000 – $80,000, with potential incentive opportunities based on performance. Compensation may vary based on location, experience, education, licensure and skill level.
Be Well. Stay Well. Voya provides resources designed to help you thrive physically, financially, socially and emotionally. Our benefits include plans, programs, tools and resources with the goal of keeping you and your family well.
What We Offer
Health, dental, vision and life insurance plans
401(k) savings plan with up to 6% company match
Voya Retirement Plan – employer‑paid cash balance retirement plan (4%)
Paid time off: 20 days, nine company holidays, and a flexible Diversity Celebration Day
Paid volunteer time—40 hours per calendar year
Critical Skills
Customer Focused: Passionate drive to delight customers and offer unique solutions.
Critical Thinking: Analytical and problem‑solving skills to reach well‑reasoned solutions.
Team Mentality: Effective partnership to drive culture and common goals.
Business Acumen: Understanding of the financial services industry for sound decisions.
Learning Agility: Openness to new ideas and acquiring new skills.
Equal Employment Opportunity Voya Financial is an equal‑opportunity employer. We provide equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information or any other status protected by law.
Reasonable Accommodations Voya is committed to ensuring that persons with disabilities receive reasonable accommodations throughout the application and employment process. Please refer to our resources for applicants with disabilities if accommodations are needed.
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Other
Industries Insurance and Financial Services
Referrals Referrals increase your chances of interviewing at Voya Financial by 2×.
#J-18808-Ljbffr