Alorica
Customer Service Representative Sales - Work at Home $15/hr
Alorica, San Antonio, Texas, United States, 78208
Customer Service Representative Sales - Work at Home $15/hr
1 day ago – Be among the first 25 applicants
Location: 10940 Laureate Dr, Building 1000, Suite 1900, San Antonio, TX 78249. Employment Type: Full-time. Department: Sales.
We’re the largest minority‑owned CX provider, delivering digital‑first, people‑centered experiences for some of the world’s most respected brands. With over 25 years of experience, we help businesses solve their toughest customer experience challenges—and we do it better than anyone else.
Job Overview You're a natural problem‑solver who excels at listening. You understand what customers truly need, stay calm under pressure, keep information accurate, and genuinely care about improving their experience.
Responsibilities
Guide customers through questions, concerns, or challenges they encounter while using the product or service
Listen actively to understand the root of the issue and provide clear, effective solutions
Record detailed call information for auditing, reporting, and follow‑up purposes
Maintain and update customer records to ensure accurate and current information
Identify opportunities to introduce customers to new or enhanced services that meet their needs
Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
Requirements
High school diploma or GED
6+ months of customer service or sales experience preferred
Work‑at‑home environment must be a private residence that matches the address on file
Comfortable working with company‑issued equipment such as a webcam if applicable
Internet/Broadband connection (DSL or Cable) with a minimum download speed of 10 Mbps and upload speed of 3 Mbps; satellite, dial‑up, or wireless connections (5G) are not accepted
Proof of ISP meeting the required speeds
Internal Candidate Requirements
Must not be on any corrective action or performance plans
Must have held the current position for 6+ months
Must have relevant industry/program experience
Location Note: We are currently hiring for this position in “Tucson, Arizona”.
Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We challenge conventions, deliver results, and passionately create customer experiences that work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is an employee‑led nonprofit that raises funds and supports colleagues and communities when it matters most.
Benefits
Health, dental, and vision coverage with HSA options
Paid time off
Flexible pay options: daily or weekly pay
401(k) retirement plan
Leadership development programs that grow your career
Open access courses through Alorica Academy
Paid training and tuition reimbursement
Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
Employee assistance program for personal and professional support
Additional voluntary benefits to meet your individual needs
Values
Bold
– We challenge conventions and take smart risks
Relentless
– We deliver results, no matter what it takes
Connected
– We work as One Alorica because we’re stronger together
True
– We show up as our authentic selves, every single day
Ready to Join Us? If you’re looking for a place where your work matters, your voice is heard, and you can build a real career, let’s talk.
Apply Today!
Equal Opportunity Employer – Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#J-18808-Ljbffr
Location: 10940 Laureate Dr, Building 1000, Suite 1900, San Antonio, TX 78249. Employment Type: Full-time. Department: Sales.
We’re the largest minority‑owned CX provider, delivering digital‑first, people‑centered experiences for some of the world’s most respected brands. With over 25 years of experience, we help businesses solve their toughest customer experience challenges—and we do it better than anyone else.
Job Overview You're a natural problem‑solver who excels at listening. You understand what customers truly need, stay calm under pressure, keep information accurate, and genuinely care about improving their experience.
Responsibilities
Guide customers through questions, concerns, or challenges they encounter while using the product or service
Listen actively to understand the root of the issue and provide clear, effective solutions
Record detailed call information for auditing, reporting, and follow‑up purposes
Maintain and update customer records to ensure accurate and current information
Identify opportunities to introduce customers to new or enhanced services that meet their needs
Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
Requirements
High school diploma or GED
6+ months of customer service or sales experience preferred
Work‑at‑home environment must be a private residence that matches the address on file
Comfortable working with company‑issued equipment such as a webcam if applicable
Internet/Broadband connection (DSL or Cable) with a minimum download speed of 10 Mbps and upload speed of 3 Mbps; satellite, dial‑up, or wireless connections (5G) are not accepted
Proof of ISP meeting the required speeds
Internal Candidate Requirements
Must not be on any corrective action or performance plans
Must have held the current position for 6+ months
Must have relevant industry/program experience
Location Note: We are currently hiring for this position in “Tucson, Arizona”.
Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We challenge conventions, deliver results, and passionately create customer experiences that work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is an employee‑led nonprofit that raises funds and supports colleagues and communities when it matters most.
Benefits
Health, dental, and vision coverage with HSA options
Paid time off
Flexible pay options: daily or weekly pay
401(k) retirement plan
Leadership development programs that grow your career
Open access courses through Alorica Academy
Paid training and tuition reimbursement
Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
Employee assistance program for personal and professional support
Additional voluntary benefits to meet your individual needs
Values
Bold
– We challenge conventions and take smart risks
Relentless
– We deliver results, no matter what it takes
Connected
– We work as One Alorica because we’re stronger together
True
– We show up as our authentic selves, every single day
Ready to Join Us? If you’re looking for a place where your work matters, your voice is heard, and you can build a real career, let’s talk.
Apply Today!
Equal Opportunity Employer – Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#J-18808-Ljbffr