NFP, an Aon company
Client Support Specialist - Employee Benefits (Hybrid)
NFP, an Aon company, Marietta, Georgia, United States, 30064
Client Support Specialist - Employee Benefits (Hybrid)
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.
Summary:
A professional needed to deliver outstanding customer service to new and existing customers. Must have excellent systems skills and demonstrated verbal and written communication skills.
Essential Duties and Responsibilities
Possess a broad knowledge base of health and welfare related products offered by our offices
Assist callers with maneuvering through online enrollment portal
Process enrollment elections via telephone
Educate clients on different available products
Provide direction for claims resolution
Ensures quality customer service for internal and external customers
Responds to incoming customer service requests, both verbal and written
Identify and assess customers' needs quickly and accurately
Solve problems systematically, using sound business judgment
Partner with other department representatives to resolve complex customer service inquiries
Monitor delegated customer service issues to ensure timely and accurate resolution
Apply appropriate communication techniques when responding to customers, particularly in stressful situations
Respond to customer service inquiries in writing as necessary
Maintain timely, accurate documentation for all appropriate transactions
Consistently meet established productivity, schedule adherence, and quality standards
Keep management abreast of all outstanding issues.
Knowledge, Skills, and/or Abilities
Strong customer service orientation
Self-starter and quick learner
Strong attention to detail, dependability and follow through
Ability to multi-task, prioritize and organize assignments
High performance standards
Excellent verbal and written communication skills
Problem solver
Willingness to perform a wide variety of tasks and projects
Ability to lead and work with others within a collaborative, team-oriented environment
Team player with a confident, positive attitude
Education and/or Experience
High school diploma required
Bachelor's degree preferred or equivalent related work experience
Customer Service experience
Bilingual preferred
Certificates, Licenses, Registration
Health Insurance License a plus
What We Offer We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $45,000–$60,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.
NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Customer Service
Industries: Insurance
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Summary:
A professional needed to deliver outstanding customer service to new and existing customers. Must have excellent systems skills and demonstrated verbal and written communication skills.
Essential Duties and Responsibilities
Possess a broad knowledge base of health and welfare related products offered by our offices
Assist callers with maneuvering through online enrollment portal
Process enrollment elections via telephone
Educate clients on different available products
Provide direction for claims resolution
Ensures quality customer service for internal and external customers
Responds to incoming customer service requests, both verbal and written
Identify and assess customers' needs quickly and accurately
Solve problems systematically, using sound business judgment
Partner with other department representatives to resolve complex customer service inquiries
Monitor delegated customer service issues to ensure timely and accurate resolution
Apply appropriate communication techniques when responding to customers, particularly in stressful situations
Respond to customer service inquiries in writing as necessary
Maintain timely, accurate documentation for all appropriate transactions
Consistently meet established productivity, schedule adherence, and quality standards
Keep management abreast of all outstanding issues.
Knowledge, Skills, and/or Abilities
Strong customer service orientation
Self-starter and quick learner
Strong attention to detail, dependability and follow through
Ability to multi-task, prioritize and organize assignments
High performance standards
Excellent verbal and written communication skills
Problem solver
Willingness to perform a wide variety of tasks and projects
Ability to lead and work with others within a collaborative, team-oriented environment
Team player with a confident, positive attitude
Education and/or Experience
High school diploma required
Bachelor's degree preferred or equivalent related work experience
Customer Service experience
Bilingual preferred
Certificates, Licenses, Registration
Health Insurance License a plus
What We Offer We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $45,000–$60,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.
NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Customer Service
Industries: Insurance
#J-18808-Ljbffr