Alaska Staffing
Customer Service Representative (Anchorage)
Alaska Staffing, Anchorage, Alaska, United States, 99501
Customer Service Representative
ENSTAR is on a mission to deliver safe and reliable natural gas to Alaskans. If you share our passion for these values and are eager to make a meaningful impact, we invite you to join our dedicated team. As a customer service representative, you will play an essential role within our Anchorage customer accounting department, reporting to the customer accounting supervisor. Your responsibilities will include, but are not limited to: - Respond to customer questions and concerns via phone, customer service lobby, and through correspondence. - Enter customer applications and miscellaneous changes into ENSTAR's customer care and billing software system. - Initiate work orders for the meter reading, service, distribution, and measurement departments via computer software system, process work orders for customers. - Research account and billing discrepancies; perform account adjustments as necessary. - Cashiering; includes balancing and preparing deposits. - Cash machine operation. - Provide payment queue and switchboard coverage; assist customers with general and account questions. - Perform credit balance refunds and adjustments. - Process billing for damage claims. - Perform bank corrections and research and adjust misapplied or unidentified payments. - Research, bill, and collect on damage claims. - Administer various heating assistance programs. - Perform general collection functions: active and closed accounts and department purchasing. - File and scan documents. - Search archives for historical information. - Process outgoing and returned mail, sort mail, and enter mailing address changes. - Respond to customer questions and concerns via phone and email correspondence. - Enter customer applications and miscellaneous changes into ENSTAR's customer care and billing software system. - Cross-train with other department tasks. What you will bring: - High school diploma or equivalent. - One year of prior customer service experience, call center experience preferred. - One year cashier and/or customer service experience preferred. - Proficiency with Microsoft Office Suite, specifically Excel and Word. - Strong math, accounting, and clerical skills. - Strong verbal and written communication skills. - Ability to type 50+ wpm 10-key by touch. - Professional telephone etiquette. - Professional personal appearance. - Enthusiastic and energetic customer service attitude. - Prior utility industry experience is desirable, but not required. - Ability to pass a drug, background, credit, past employment, and driving record screening. Preferred skills and qualifications: - Excellent organizational skills with the ability to confidentially process and maintain data with attention to detail. - Basic administrative skills and ability to perform related tasks. - Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff. - Ability to multi-task in a fast-paced environment and to effectively and professionally assist customers in this type of environment. - Effective oral and written communication skills to effectively communicate policies and procedures to others. - Ability to use general office equipment such as computer, fax, phone, copier, etc. - Strong customer service skills, including active listening, prompt service, follow-up, value added service, one-call resolution, and customer appreciation. - Ability to convey information clearly, effectively, and professionally. - Active listening skills; attentiveness when listening to others to understand, ask appropriate questions, etc.
ENSTAR is on a mission to deliver safe and reliable natural gas to Alaskans. If you share our passion for these values and are eager to make a meaningful impact, we invite you to join our dedicated team. As a customer service representative, you will play an essential role within our Anchorage customer accounting department, reporting to the customer accounting supervisor. Your responsibilities will include, but are not limited to: - Respond to customer questions and concerns via phone, customer service lobby, and through correspondence. - Enter customer applications and miscellaneous changes into ENSTAR's customer care and billing software system. - Initiate work orders for the meter reading, service, distribution, and measurement departments via computer software system, process work orders for customers. - Research account and billing discrepancies; perform account adjustments as necessary. - Cashiering; includes balancing and preparing deposits. - Cash machine operation. - Provide payment queue and switchboard coverage; assist customers with general and account questions. - Perform credit balance refunds and adjustments. - Process billing for damage claims. - Perform bank corrections and research and adjust misapplied or unidentified payments. - Research, bill, and collect on damage claims. - Administer various heating assistance programs. - Perform general collection functions: active and closed accounts and department purchasing. - File and scan documents. - Search archives for historical information. - Process outgoing and returned mail, sort mail, and enter mailing address changes. - Respond to customer questions and concerns via phone and email correspondence. - Enter customer applications and miscellaneous changes into ENSTAR's customer care and billing software system. - Cross-train with other department tasks. What you will bring: - High school diploma or equivalent. - One year of prior customer service experience, call center experience preferred. - One year cashier and/or customer service experience preferred. - Proficiency with Microsoft Office Suite, specifically Excel and Word. - Strong math, accounting, and clerical skills. - Strong verbal and written communication skills. - Ability to type 50+ wpm 10-key by touch. - Professional telephone etiquette. - Professional personal appearance. - Enthusiastic and energetic customer service attitude. - Prior utility industry experience is desirable, but not required. - Ability to pass a drug, background, credit, past employment, and driving record screening. Preferred skills and qualifications: - Excellent organizational skills with the ability to confidentially process and maintain data with attention to detail. - Basic administrative skills and ability to perform related tasks. - Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff. - Ability to multi-task in a fast-paced environment and to effectively and professionally assist customers in this type of environment. - Effective oral and written communication skills to effectively communicate policies and procedures to others. - Ability to use general office equipment such as computer, fax, phone, copier, etc. - Strong customer service skills, including active listening, prompt service, follow-up, value added service, one-call resolution, and customer appreciation. - Ability to convey information clearly, effectively, and professionally. - Active listening skills; attentiveness when listening to others to understand, ask appropriate questions, etc.