State of Iowa - Executive Branch
Eligibility and Benefit Specialist - Bilingual English/Spanish
State of Iowa - Executive Branch, Iowa, Louisiana, United States, 70647
Eligibility and Benefit Specialist - Bilingual English/Spanish
Join the State of Iowa - Executive Branch as an Eligibility and Benefit Specialist (Income Maintenance Worker 2). The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Eligibility Determinations seeks a highly motivated, compassionate individual to assist those in need of food, medical care, cash assistance, and other social services through programs such as Medicaid, Supplemental Nutrition Assistance Programs (SNAP), and Temporary Assistance for Needy Families (TANF).
Job Description This full‑time opportunity is Monday‑Friday, 8:00 am to 4:30 pm and is a hybrid position that allows working from home and from the nearest HHS office. The starting annual salary is $47,673.60.
Core Essential Functions
Determine initial and ongoing eligibility for state and federal assistance programs administered by HHS.
Process applications and recertifications within specified time frames.
Interview applicants and clients telephonically.
Communicate program rules and responsibilities.
Document case actions.
Manage an assigned caseload, including reviewing documents, processing changes in eligibility, participating in the appeals process, making referrals to other services, and completing corrective actions when necessary.
Complete additional duties such as participation in committees, work groups, public forums, and trainings.
The Ideal Candidate Will Be Able To
Provide exceptional customer service.
Collect, analyze and interpret complex policies, procedures, and information from customers or 3rd parties.
Communicate effectively in person, via phone, and in writing.
Meet processing time frames and manage an individual workload while working within a team.
Prepare and present documents verbally and in writing.
Demonstrate excellent organizational skills and strong attention to detail.
Possess strong computer navigation and math skills.
Communicate fluently in both English and Spanish.
Benefits
Health, dental, and vision coverage.
Paid time off: vacation (96 hours/year, increasing with service), sick leave (144 hours/year), paid holidays (9 days/year).
Retirement plans: IPERS and Retirement Investors Club (RIC).
Flexible spending accounts for medical and dependent care expenses.
Life insurance and free long‑term disability insurance.
Employee Assistance Program.
Employee discount programs.
Background Checks Applicants will be required to complete a background check to be considered for this position.
Employment Details Full‑time, Entry level.
EEO Statement The State of Iowa is an Equal Opportunity/affirmative action employer and encourages minorities, women, persons with disabilities, and veterans to apply, especially those with foster care and DHS experience.
Selectives Spanish Language (Customer Service): Ability to understand, speak, read, and write Spanish to provide service to Spanish‑speaking customers.
Minimum Qualification Requirements Sixty semester hours (or equivalent academic units) from an accredited college or university; OR a combination of education and experience substituting the equivalent of one year of full‑time public contact work experience for each year of required college education (30 semester hours = 1 year of work experience); OR current continuous experience in the state executive branch that includes experience equivalent to 18 months of full‑time work at a Clerk Advanced level or above involving public contact experience on a regular basis in a service area.
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Job Description This full‑time opportunity is Monday‑Friday, 8:00 am to 4:30 pm and is a hybrid position that allows working from home and from the nearest HHS office. The starting annual salary is $47,673.60.
Core Essential Functions
Determine initial and ongoing eligibility for state and federal assistance programs administered by HHS.
Process applications and recertifications within specified time frames.
Interview applicants and clients telephonically.
Communicate program rules and responsibilities.
Document case actions.
Manage an assigned caseload, including reviewing documents, processing changes in eligibility, participating in the appeals process, making referrals to other services, and completing corrective actions when necessary.
Complete additional duties such as participation in committees, work groups, public forums, and trainings.
The Ideal Candidate Will Be Able To
Provide exceptional customer service.
Collect, analyze and interpret complex policies, procedures, and information from customers or 3rd parties.
Communicate effectively in person, via phone, and in writing.
Meet processing time frames and manage an individual workload while working within a team.
Prepare and present documents verbally and in writing.
Demonstrate excellent organizational skills and strong attention to detail.
Possess strong computer navigation and math skills.
Communicate fluently in both English and Spanish.
Benefits
Health, dental, and vision coverage.
Paid time off: vacation (96 hours/year, increasing with service), sick leave (144 hours/year), paid holidays (9 days/year).
Retirement plans: IPERS and Retirement Investors Club (RIC).
Flexible spending accounts for medical and dependent care expenses.
Life insurance and free long‑term disability insurance.
Employee Assistance Program.
Employee discount programs.
Background Checks Applicants will be required to complete a background check to be considered for this position.
Employment Details Full‑time, Entry level.
EEO Statement The State of Iowa is an Equal Opportunity/affirmative action employer and encourages minorities, women, persons with disabilities, and veterans to apply, especially those with foster care and DHS experience.
Selectives Spanish Language (Customer Service): Ability to understand, speak, read, and write Spanish to provide service to Spanish‑speaking customers.
Minimum Qualification Requirements Sixty semester hours (or equivalent academic units) from an accredited college or university; OR a combination of education and experience substituting the equivalent of one year of full‑time public contact work experience for each year of required college education (30 semester hours = 1 year of work experience); OR current continuous experience in the state executive branch that includes experience equivalent to 18 months of full‑time work at a Clerk Advanced level or above involving public contact experience on a regular basis in a service area.
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