Sarasota Memorial Health Care System
Registration Rep Lead
Sarasota Memorial Health Care System, Sarasota, Florida, United States, 34243
Department
Patient Access_Sarasota
Job Summary The Registration Rep Lead is responsible for assisting the patient through the pre‑registration process to ensure outpatient procedures are screened based on assigned payors, missing or incomplete information is obtained, and insurance eligibility is verified while assisting the patient obtain pre‑certifications, referrals, and authorization for patient visits, as well as, provide assistance to leadership in a lead representative capacity.
Required Qualifications
Require three (3) years of experience in a healthcare related field or customer service environment.
Require Certified Healthcare Access Associate (CHAA) certification (must be obtained within one (1) year of hire date into position).
Require experience in patient interviewing.
Require flexibility for weekend, holiday, and other shift work as scheduled.
Preferred Qualifications
Prefer experience in and understanding of customer service role.
Prefer ability to promote and role model excellent customer service.
Prefer the ability to collect post and balance cash.
Prefer the ability to work with and effectively communicate (both verbally and written) with a diverse workforce in all levels of the organization.
Prefer general knowledge of medical insurance and terminology.
Prefer proficiency in Microsoft Office programs: Word, Excel, and PowerPoint.
Mandatory Education HS EQ: High School Diploma, GED or Certificate
Preferred Education AD: Associate's Degree
Employment Screening Requirements As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/
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Job Summary The Registration Rep Lead is responsible for assisting the patient through the pre‑registration process to ensure outpatient procedures are screened based on assigned payors, missing or incomplete information is obtained, and insurance eligibility is verified while assisting the patient obtain pre‑certifications, referrals, and authorization for patient visits, as well as, provide assistance to leadership in a lead representative capacity.
Required Qualifications
Require three (3) years of experience in a healthcare related field or customer service environment.
Require Certified Healthcare Access Associate (CHAA) certification (must be obtained within one (1) year of hire date into position).
Require experience in patient interviewing.
Require flexibility for weekend, holiday, and other shift work as scheduled.
Preferred Qualifications
Prefer experience in and understanding of customer service role.
Prefer ability to promote and role model excellent customer service.
Prefer the ability to collect post and balance cash.
Prefer the ability to work with and effectively communicate (both verbally and written) with a diverse workforce in all levels of the organization.
Prefer general knowledge of medical insurance and terminology.
Prefer proficiency in Microsoft Office programs: Word, Excel, and PowerPoint.
Mandatory Education HS EQ: High School Diploma, GED or Certificate
Preferred Education AD: Associate's Degree
Employment Screening Requirements As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/
#J-18808-Ljbffr