Construction Specialties
Customer Engagement Specialist (hybrid)
Construction Specialties, Lebanon, New Jersey, us, 08833
Customer Engagement Specialist (Hybrid)
Construction Specialties, Inc.
Founded in 1948, Construction Specialties is a specialty building products manufacturer that provides solutions to architects, designers, building owners, facility managers, and contractors worldwide. Our products are used in iconic buildings such as the Burj Khalifa and the Oculus at the World Trade Center.
We invite you to join a collaborative, team‑oriented environment focused on solving customers’ challenges.
Equal Opportunity Statement Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state or local law.
Scope of Position The Customer Engagement Specialist engages decision makers—architects, designers, contractors, subcontractors, and CS representatives—through the company website, phone, LiveChat, and other channels. The role represents inside technical sales, provides product knowledge, and serves as a central repository for technical information. When an answer is not available in-house, the CE team obtains it to maintain a single, up‑to‑date CS knowledge base.
Essential Duties and Responsibilities
Proactively and reactively engage key influencer customers, handling technical questions and providing solution options.
Assist customers with website navigation or online orders, guiding them through selection and ordering processes.
Collaborate with architects, owners, and contractors during specification and selection; involve BU Product Specialists as needed.
Serve as a subject‑matter generalist for all CS products and services.
Coordinate with internal SMEs and outside sales to meet customer needs and maintain accurate data in Salesforce.
Resolve product returns, shipping inquiries, order status questions, and customer complaints, identifying root causes and creating fair resolutions.
Engage customers via LiveChat or Find a Rep, logging architect name, project details, and preferred contact methods.
Provide knowledgeable answers on technical, product, pricing, and availability topics.
Capture frequently asked questions in the system to expand internal knowledge.
Maintain a positive, upbeat attitude and follow company protocols for resolution.
Participate in brainstorming and working sessions to improve customer engagement practices.
Offer feedback on marketing materials and new product launches.
Follow up on marketing‑qualified leads (MQLs), converting them to sales leads and sharing with outside sales representatives.
Analyze performance metrics such as call volume, SQLs qualified, specifications, orders, etc.
Perform other duties as assigned by management.
Knowledge / Skills / Experience / Education
High school diploma or equivalent required; 2‑year degree preferred.
1–3 years of sales experience.
Self‑motivated, high energy, solution driven.
Positive attitude and ability to work collaboratively.
Organized, accurate, and comfortable collaborating across departments.
Strong written and verbal communication skills.
Proficient with Microsoft Office Suite.
Strong customer service skills; ability to remain calm under pressure.
Experience with CRM systems (Salesforce a plus).
Primary Location Lebanon, NJ
Job Type Full‑Time Regular
Travel No
Pay & Benefits
Annual salary range: $50,000 – $66,000 (varies by experience and market).
Bonus plan.
Medical and prescription benefits with company contribution.
Dental and vision benefits.
Disability benefits.
Life insurance.
Tuition assistance.
401(k) with company match.
3 weeks paid time off.
10 paid holidays plus 4 floating holidays.
Supervisory Responsibilities No
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Founded in 1948, Construction Specialties is a specialty building products manufacturer that provides solutions to architects, designers, building owners, facility managers, and contractors worldwide. Our products are used in iconic buildings such as the Burj Khalifa and the Oculus at the World Trade Center.
We invite you to join a collaborative, team‑oriented environment focused on solving customers’ challenges.
Equal Opportunity Statement Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state or local law.
Scope of Position The Customer Engagement Specialist engages decision makers—architects, designers, contractors, subcontractors, and CS representatives—through the company website, phone, LiveChat, and other channels. The role represents inside technical sales, provides product knowledge, and serves as a central repository for technical information. When an answer is not available in-house, the CE team obtains it to maintain a single, up‑to‑date CS knowledge base.
Essential Duties and Responsibilities
Proactively and reactively engage key influencer customers, handling technical questions and providing solution options.
Assist customers with website navigation or online orders, guiding them through selection and ordering processes.
Collaborate with architects, owners, and contractors during specification and selection; involve BU Product Specialists as needed.
Serve as a subject‑matter generalist for all CS products and services.
Coordinate with internal SMEs and outside sales to meet customer needs and maintain accurate data in Salesforce.
Resolve product returns, shipping inquiries, order status questions, and customer complaints, identifying root causes and creating fair resolutions.
Engage customers via LiveChat or Find a Rep, logging architect name, project details, and preferred contact methods.
Provide knowledgeable answers on technical, product, pricing, and availability topics.
Capture frequently asked questions in the system to expand internal knowledge.
Maintain a positive, upbeat attitude and follow company protocols for resolution.
Participate in brainstorming and working sessions to improve customer engagement practices.
Offer feedback on marketing materials and new product launches.
Follow up on marketing‑qualified leads (MQLs), converting them to sales leads and sharing with outside sales representatives.
Analyze performance metrics such as call volume, SQLs qualified, specifications, orders, etc.
Perform other duties as assigned by management.
Knowledge / Skills / Experience / Education
High school diploma or equivalent required; 2‑year degree preferred.
1–3 years of sales experience.
Self‑motivated, high energy, solution driven.
Positive attitude and ability to work collaboratively.
Organized, accurate, and comfortable collaborating across departments.
Strong written and verbal communication skills.
Proficient with Microsoft Office Suite.
Strong customer service skills; ability to remain calm under pressure.
Experience with CRM systems (Salesforce a plus).
Primary Location Lebanon, NJ
Job Type Full‑Time Regular
Travel No
Pay & Benefits
Annual salary range: $50,000 – $66,000 (varies by experience and market).
Bonus plan.
Medical and prescription benefits with company contribution.
Dental and vision benefits.
Disability benefits.
Life insurance.
Tuition assistance.
401(k) with company match.
3 weeks paid time off.
10 paid holidays plus 4 floating holidays.
Supervisory Responsibilities No
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