AutoNation
Service Advisor - Mercedes Benz of Hunt Valley
AutoNation, Cockeysville, Maryland, United States, 21030
Service Advisor - Mercedes Benz of Hunt Valley
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Service Advisor - Mercedes Benz of Hunt Valley
role at
AutoNation
As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. You’ll utilize leading‑edge technology to uncover selling opportunities that keep drivers safe in their vehicles.
Position Overview Working in our state‑of‑the‑art service department, the Service Advisor acts as the go‑between for Service Technicians and customers. You will explain the Service Technician’s recommendations to the customer and suggest up‑sell opportunities while ensuring customer safety.
What You’ll Do Every Day
Set, confirm and prepare appointments to provide a great service experience
Meet or exceed targeted sales goals and the customer satisfaction index
Greet customers in a friendly manner when they arrive
Determine vehicle needs based on customer information and a vehicle walk‑around, inspections and test drives
Use a consultative selling process to assist customers in planning ongoing maintenance
Produce repair orders including cost and time estimates, with full transparency
Communicate frequently with technicians and parts associates to ensure timely completion
Follow up on vehicle status and satisfaction based on customer preferences
Gain superior product knowledge to effectively help customers
Provide an exceptional customer experience to drive loyalty
Requirements
High school diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Prior sales experience preferred but not required
Demonstrated communication, consultative, interpersonal and organizational skills
Willingness to follow up with customers
Experience and desire to work with technologyValid in‑state driver’s license and a safe driving record
Commission Pay Expected from $6,000 – $12,000 per month.
Benefits & Perks
Competitive compensation and 401(k) matching
Health, dental, vision, and maternity benefits
Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals through YouDecide, a website with offers from top providers and retailers
Participation in DRVPNK, donating millions to cancer research and treatment
About AutoNation AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions. We are committed to creating a diverse, equitable, and inclusive environment. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.
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Service Advisor - Mercedes Benz of Hunt Valley
role at
AutoNation
As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. You’ll utilize leading‑edge technology to uncover selling opportunities that keep drivers safe in their vehicles.
Position Overview Working in our state‑of‑the‑art service department, the Service Advisor acts as the go‑between for Service Technicians and customers. You will explain the Service Technician’s recommendations to the customer and suggest up‑sell opportunities while ensuring customer safety.
What You’ll Do Every Day
Set, confirm and prepare appointments to provide a great service experience
Meet or exceed targeted sales goals and the customer satisfaction index
Greet customers in a friendly manner when they arrive
Determine vehicle needs based on customer information and a vehicle walk‑around, inspections and test drives
Use a consultative selling process to assist customers in planning ongoing maintenance
Produce repair orders including cost and time estimates, with full transparency
Communicate frequently with technicians and parts associates to ensure timely completion
Follow up on vehicle status and satisfaction based on customer preferences
Gain superior product knowledge to effectively help customers
Provide an exceptional customer experience to drive loyalty
Requirements
High school diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Prior sales experience preferred but not required
Demonstrated communication, consultative, interpersonal and organizational skills
Willingness to follow up with customers
Experience and desire to work with technologyValid in‑state driver’s license and a safe driving record
Commission Pay Expected from $6,000 – $12,000 per month.
Benefits & Perks
Competitive compensation and 401(k) matching
Health, dental, vision, and maternity benefits
Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals through YouDecide, a website with offers from top providers and retailers
Participation in DRVPNK, donating millions to cancer research and treatment
About AutoNation AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions. We are committed to creating a diverse, equitable, and inclusive environment. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.
#J-18808-Ljbffr