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Senior Customer Success Lead
role at
Clayful
At Clayful, we’re revolutionizing mental health support for students by blending compassionate coaching with innovative technology. As an early‑stage edtech startup, every team member plays a pivotal role in building and refining systems that help us scale our mission to improve mental wellness.
What You’ll Do As Customer Success Lead at Clayful, you’ll own the full onboarding journey for a portfolio of school and district partners — from onboarding through expansion to renewal. You’ll ensure schools realize full value from Clayful, drive adoption and positive student outcomes, and act as a trusted advisor to school stakeholders. This role combines strategic account management, data‑driven insight, detailed project management, training and enablement, and cross‑functional collaboration. Essentially, you are the quarterback of our accounts.
You’ll help build a scalable “customer success engine,” shaping best practices for partner onboarding, adoption, engagement, and long‑term retention.
End‑to‑End Account & Partner Management
Own the full operational lifecycle for assigned school and district partners—project managing the detailed coordination and execution of onboarding, activation, ongoing support, and renewal preparation. This includes:
Managing all logistics end‑to‑end, including rostering setup, scheduling professional development training, and coordinating timelines with internal teams (e.g., product, coaching, technical support).
Driving day‑to‑day execution by tracking progress, risks, and milestones to ensure partners launch and run smoothly.
Serving as the central point of coordination to keep implementation tasks on track and ensure nothing falls through the cracks.
Build and nurture strong relationships with key stakeholders (principals, counselors, teachers, district administrators, family‑facing staff).
Conduct regular account reviews and check‑ins: focus on using quantitative and qualitative data to communicate impact, coaching outcomes, feedback, and jointly define success plans.
Customer Enablement & Adoption
Lead onboarding and training sessions for school staff: help them integrate Clayful into their workflows, communicate benefits to students/families, and build sustainable usage routines.
Develop and maintain onboarding materials: create and iterate on playbooks and best‑practice documentation.
Identify “champions” within partner organizations: individuals who can advocate for Clayful internally and help drive usage.
Data‑Driven Insights & Impact Strategy
Monitor and analyze platform usage, engagement, and coaching data to surface opportunities for improvement.
Lead renewal and expansion strategies: evaluate partner needs, support contract renewals, and identify expansion opportunities (e.g., adding more schools, increasing services).
Cross‑Functional & Strategic Collaboration
Serve as the bridge and quarterback between partners and internal teams: Product, Coaching, Operations, Technical Support.
Be the voice of our customers: provide feedback, surface partner needs, and help shape product improvements and process enhancements.
Deeply understand and report out on customer health metrics, guiding initiatives and campaigns to support successful implementation and ongoing engagement.
Build scalable and repeatable customer‑success processes, templates, and workflows for scale and future growth.
Continuous Learning & Adaptability
Rapidly learn and adopt new tools, processes, or technologies that support customer success, data tracking, and partner engagement.
Be adaptable and proactive: manage shifting priorities, adjust to changing partner needs, and handle multiple complex tasks simultaneously without losing track.
Embrace a growth mindset: continuously seek ways to improve partner experience, internal processes, and Clayful’s impact on student well‑being.
Who You Are & The Skills You Possess
Highly organized and able to manage multiple partners/projects at once—strong project‑management and prioritization skills are key.
Strong experience in Customer Success, Account Management, or related roles preferably within education/EdTech or mental health.
Proven track record managing end‑to‑end a portfolio of customers or accounts: onboarding, adoption, renewals, and expansion.
A storyteller with outstanding communication and relationship‑building skills: able to engage stakeholders across different roles (administrators, educators, counselors, families).
Strong analytical skills: comfortable working with quantitative and qualitative data, deriving insights, and making data‑informed recommendations.
Comfortable working cross‑functionally with Product, Coaching, Marketing, Technical Support to align on partner needs and internal goals.
Adaptable, proactive, curious—ready to learn new tools, adjust to change, and continuously improve.
Passionate about student well‑being, mental health, equitable access, and making a difference in school communities.
What Success Looks Like
High partner satisfaction and retention.
Consistent, increasing adoption across partner schools—measured by engagement metrics, coaching usage, and participation.
Scalable, repeatable processes for onboarding, adoption, renewal, and expansion—reducing friction internally and externally.
Strong internal partnerships: feedback loops with Product and Coaching lead to meaningful improvements informed by partner and student needs.
Culture Fit & Growth Mindset Attributes We value collaboration and ownership; we thrive on partnership across teams and on taking responsibility for partner success.
We’re Especially Excited About Candidates Who
Embrace a “learning‑first” mindset—eager to learn new tools or systems, adapt quickly, and enjoy the process of mastering new skills.
Are comfortable juggling multiple priorities, even when projects expand or evolve overnight. They employ clear organization, structure, and communication to keep things on track.
Are proactive problem‑solvers, anticipate partner needs, flag risks, and propose thoughtful solutions.
Value collaboration and ownership: enjoy partnering across teams, and take responsibility for partner success.
Care deeply about equity, access, and youth well‑being—motivated by meaningful impact, not just metrics.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Mental Health Care
#J-18808-Ljbffr
Senior Customer Success Lead
role at
Clayful
At Clayful, we’re revolutionizing mental health support for students by blending compassionate coaching with innovative technology. As an early‑stage edtech startup, every team member plays a pivotal role in building and refining systems that help us scale our mission to improve mental wellness.
What You’ll Do As Customer Success Lead at Clayful, you’ll own the full onboarding journey for a portfolio of school and district partners — from onboarding through expansion to renewal. You’ll ensure schools realize full value from Clayful, drive adoption and positive student outcomes, and act as a trusted advisor to school stakeholders. This role combines strategic account management, data‑driven insight, detailed project management, training and enablement, and cross‑functional collaboration. Essentially, you are the quarterback of our accounts.
You’ll help build a scalable “customer success engine,” shaping best practices for partner onboarding, adoption, engagement, and long‑term retention.
End‑to‑End Account & Partner Management
Own the full operational lifecycle for assigned school and district partners—project managing the detailed coordination and execution of onboarding, activation, ongoing support, and renewal preparation. This includes:
Managing all logistics end‑to‑end, including rostering setup, scheduling professional development training, and coordinating timelines with internal teams (e.g., product, coaching, technical support).
Driving day‑to‑day execution by tracking progress, risks, and milestones to ensure partners launch and run smoothly.
Serving as the central point of coordination to keep implementation tasks on track and ensure nothing falls through the cracks.
Build and nurture strong relationships with key stakeholders (principals, counselors, teachers, district administrators, family‑facing staff).
Conduct regular account reviews and check‑ins: focus on using quantitative and qualitative data to communicate impact, coaching outcomes, feedback, and jointly define success plans.
Customer Enablement & Adoption
Lead onboarding and training sessions for school staff: help them integrate Clayful into their workflows, communicate benefits to students/families, and build sustainable usage routines.
Develop and maintain onboarding materials: create and iterate on playbooks and best‑practice documentation.
Identify “champions” within partner organizations: individuals who can advocate for Clayful internally and help drive usage.
Data‑Driven Insights & Impact Strategy
Monitor and analyze platform usage, engagement, and coaching data to surface opportunities for improvement.
Lead renewal and expansion strategies: evaluate partner needs, support contract renewals, and identify expansion opportunities (e.g., adding more schools, increasing services).
Cross‑Functional & Strategic Collaboration
Serve as the bridge and quarterback between partners and internal teams: Product, Coaching, Operations, Technical Support.
Be the voice of our customers: provide feedback, surface partner needs, and help shape product improvements and process enhancements.
Deeply understand and report out on customer health metrics, guiding initiatives and campaigns to support successful implementation and ongoing engagement.
Build scalable and repeatable customer‑success processes, templates, and workflows for scale and future growth.
Continuous Learning & Adaptability
Rapidly learn and adopt new tools, processes, or technologies that support customer success, data tracking, and partner engagement.
Be adaptable and proactive: manage shifting priorities, adjust to changing partner needs, and handle multiple complex tasks simultaneously without losing track.
Embrace a growth mindset: continuously seek ways to improve partner experience, internal processes, and Clayful’s impact on student well‑being.
Who You Are & The Skills You Possess
Highly organized and able to manage multiple partners/projects at once—strong project‑management and prioritization skills are key.
Strong experience in Customer Success, Account Management, or related roles preferably within education/EdTech or mental health.
Proven track record managing end‑to‑end a portfolio of customers or accounts: onboarding, adoption, renewals, and expansion.
A storyteller with outstanding communication and relationship‑building skills: able to engage stakeholders across different roles (administrators, educators, counselors, families).
Strong analytical skills: comfortable working with quantitative and qualitative data, deriving insights, and making data‑informed recommendations.
Comfortable working cross‑functionally with Product, Coaching, Marketing, Technical Support to align on partner needs and internal goals.
Adaptable, proactive, curious—ready to learn new tools, adjust to change, and continuously improve.
Passionate about student well‑being, mental health, equitable access, and making a difference in school communities.
What Success Looks Like
High partner satisfaction and retention.
Consistent, increasing adoption across partner schools—measured by engagement metrics, coaching usage, and participation.
Scalable, repeatable processes for onboarding, adoption, renewal, and expansion—reducing friction internally and externally.
Strong internal partnerships: feedback loops with Product and Coaching lead to meaningful improvements informed by partner and student needs.
Culture Fit & Growth Mindset Attributes We value collaboration and ownership; we thrive on partnership across teams and on taking responsibility for partner success.
We’re Especially Excited About Candidates Who
Embrace a “learning‑first” mindset—eager to learn new tools or systems, adapt quickly, and enjoy the process of mastering new skills.
Are comfortable juggling multiple priorities, even when projects expand or evolve overnight. They employ clear organization, structure, and communication to keep things on track.
Are proactive problem‑solvers, anticipate partner needs, flag risks, and propose thoughtful solutions.
Value collaboration and ownership: enjoy partnering across teams, and take responsibility for partner success.
Care deeply about equity, access, and youth well‑being—motivated by meaningful impact, not just metrics.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Mental Health Care
#J-18808-Ljbffr