Zurich Insurance Group
Operations Performance Lead
We are currently seeking an Operations Performance Lead to join the Legal Services Operations Team. This role will report to the Operational Performance Director and is based out of our Schaumburg, IL HQ office. This role will be hybrid and require you to be in the office 3 days a week.
In this role you will lead moderate complexity projects, assess and execute on process improvements, and review and manage the risk management framework for the Legal Services organization.
In addition, this role provides operational support for strategic objectives and key initiatives for the department. This may include new procedure documentation and roll-out, training facilitation & support, change management, and results tracking.
The right candidate will bring advanced knowledge in risk & controls, operational efficiencies, creative problem solving, analytical skills and the ability to support multiple operational areas of focus.
Responsibilities
Leads, develops, and executes cross departmental projects that ensure effective processes, protocols, policies, and controls are in place to support the Legal Services function.
Ensures the appropriate documentation and communication of established policies, procedures and operating standards are completed for area of responsibility, and regularly monitors activities to identify potential risks and issues of noncompliance.
Guides the development, implementation, and institutionalization of best practices around execution and change management to support those practices.
Provides methodologies and tools to sponsors and team members to support initiatives and institutionalize processes and documentation.
Takes a holistic approach to identifying business improvement opportunities, developing solutions, managing initiatives, and identifying the resources required.
Works with management to drive continuous improvement in operational performance through creative problem solving.
Ensures appropriate management practices are effectively utilized throughout the life cycle to improve execution and delivery of results.
Provides departmental operational support driven by the Legal Services strategic objectives and goals.
Basic Qualifications
Bachelor's Degree and 6 or more years of experience in Project Management, Operations, or Risk and Governance.
High School Diploma or Equivalent and 8 or more years of experience in Project Management, Operations, or Risk and Governance.
Zurich Certified Insurance Apprentice, including an Associate Degree and 6 or more years of experience in Project Management, Operations, or Risk and Governance.
Experience in strategic and operational consulting.
Project management experience.
Preferred Qualifications
Project Management Certification (PMP).
Strong verbal and written communication skills.
In-depth, strong problem solving analytical skills.
Management/general consultancy experience.
Proficiency in using process mapping software.
Pay Range & Bonuses Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $108,200.00 - $177,100.00, with short-term incentive bonus eligibility set at 15%.
Benefits We offer competitive pay and comprehensive benefits for employees and their families. Learn more about Total Rewards here.
About Zurich At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.
Join us for a brighter future—for yourself and our customers.
Equality Statement Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.
Legal Compliance Zurich complies with 18 U.S. Code § 1033.
Recruiting Note Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
Location & Schedule Location(s): AM - Schaumburg Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No
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In this role you will lead moderate complexity projects, assess and execute on process improvements, and review and manage the risk management framework for the Legal Services organization.
In addition, this role provides operational support for strategic objectives and key initiatives for the department. This may include new procedure documentation and roll-out, training facilitation & support, change management, and results tracking.
The right candidate will bring advanced knowledge in risk & controls, operational efficiencies, creative problem solving, analytical skills and the ability to support multiple operational areas of focus.
Responsibilities
Leads, develops, and executes cross departmental projects that ensure effective processes, protocols, policies, and controls are in place to support the Legal Services function.
Ensures the appropriate documentation and communication of established policies, procedures and operating standards are completed for area of responsibility, and regularly monitors activities to identify potential risks and issues of noncompliance.
Guides the development, implementation, and institutionalization of best practices around execution and change management to support those practices.
Provides methodologies and tools to sponsors and team members to support initiatives and institutionalize processes and documentation.
Takes a holistic approach to identifying business improvement opportunities, developing solutions, managing initiatives, and identifying the resources required.
Works with management to drive continuous improvement in operational performance through creative problem solving.
Ensures appropriate management practices are effectively utilized throughout the life cycle to improve execution and delivery of results.
Provides departmental operational support driven by the Legal Services strategic objectives and goals.
Basic Qualifications
Bachelor's Degree and 6 or more years of experience in Project Management, Operations, or Risk and Governance.
High School Diploma or Equivalent and 8 or more years of experience in Project Management, Operations, or Risk and Governance.
Zurich Certified Insurance Apprentice, including an Associate Degree and 6 or more years of experience in Project Management, Operations, or Risk and Governance.
Experience in strategic and operational consulting.
Project management experience.
Preferred Qualifications
Project Management Certification (PMP).
Strong verbal and written communication skills.
In-depth, strong problem solving analytical skills.
Management/general consultancy experience.
Proficiency in using process mapping software.
Pay Range & Bonuses Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $108,200.00 - $177,100.00, with short-term incentive bonus eligibility set at 15%.
Benefits We offer competitive pay and comprehensive benefits for employees and their families. Learn more about Total Rewards here.
About Zurich At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.
Join us for a brighter future—for yourself and our customers.
Equality Statement Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.
Legal Compliance Zurich complies with 18 U.S. Code § 1033.
Recruiting Note Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
Location & Schedule Location(s): AM - Schaumburg Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No
#J-18808-Ljbffr