Sam's Club
Position Summary
This role is a (USA) Tire and Battery Service Advisor at Sam's Club. The position requires driving excellence in service, safety, and customer experience to support the TBC location.
Responsibilities
Be a Team Member: Collaborates with teammates to fulfil sales and service requests, educating associates on tools, tasks, resources, and mentoring new technicians while communicating interpersonal skills for safe and efficient customer service.
Be an Expert: Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, tire pressure monitoring systems, product specifications, and seasonality; and utilizes point-of-sale systems and selling techniques.
Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement, utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training.
Be an Owner: Communicates equipment tools and supplies needs, leads tracking and monitoring returns and special orders, operates cash registers, processes transactions, works hand‑son in the physical area, maintains accurate inventory, audit safety and compliance standards, reports, logs, and other required documentation, ensures merchandise is packaged, labeled, and stored in accordance with company policies and procedures, identifies member needs, assists members with purchasing decisions, and resolves issues and concerns.
Be a Talent Ambassador: Acts as a brand advocate by valuing the member experience in the TBC area, modeling high‑quality service and products, and influencing and inspiring others for working in a respectful, supportive, and team‑oriented style, understanding roadblocks and assisting in training teammates.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans using the Open Door Policy.
Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and business partners to identify priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities and adapting to and learning from change.
Respect the Individual: Embraces differences in people, cultures, ideas, and experiences to create a workplace where associates feel seen, supported, and connected through a culture of belonging and helps to attract the best talent.
Respect the Individual: Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
Respect the Individual: Strengthens the team by helping develop and mentor others, recognizing others’ contributions and accomplishments.
Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, modeling the Walmart values to support and foster a regenerative culture and holds oneself and others accountable.
Act with Integrity: Acts in a selfless manner and consistently stays humble, self‑aware, honest, fair, and transparent.
Serve our Customers and Members: Delivers results while putting the customer first.
Serve our Customers and Members: Makes decisions based on reliable information, balances short and long‑term priorities, and considers how own work impacts the team's ability to deliver on purpose for all stakeholders.
Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
Strive for Excellence: Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.
Minimum Qualifications
Valid state‑issued driver’s license.
18 years of age or older.
Preferred Qualifications
Auto service industry experience.
Retail experience.
Benefits
Health benefits include medical, vision, and dental coverage.
Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes. The amount received depends on job classification and length of employment, and meets or exceeds applicable paid‑sick‑leave laws.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.
Live Better U eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.
Compensation The hourly wage range for this position is $19.00 to $26.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
Location Primary location: 1000 S Randall Rd, Elgin, IL 60123‑4108, United States of America.
Employment Type Full‑time.
Seniority Level Entry level.
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Responsibilities
Be a Team Member: Collaborates with teammates to fulfil sales and service requests, educating associates on tools, tasks, resources, and mentoring new technicians while communicating interpersonal skills for safe and efficient customer service.
Be an Expert: Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, tire pressure monitoring systems, product specifications, and seasonality; and utilizes point-of-sale systems and selling techniques.
Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement, utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training.
Be an Owner: Communicates equipment tools and supplies needs, leads tracking and monitoring returns and special orders, operates cash registers, processes transactions, works hand‑son in the physical area, maintains accurate inventory, audit safety and compliance standards, reports, logs, and other required documentation, ensures merchandise is packaged, labeled, and stored in accordance with company policies and procedures, identifies member needs, assists members with purchasing decisions, and resolves issues and concerns.
Be a Talent Ambassador: Acts as a brand advocate by valuing the member experience in the TBC area, modeling high‑quality service and products, and influencing and inspiring others for working in a respectful, supportive, and team‑oriented style, understanding roadblocks and assisting in training teammates.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans using the Open Door Policy.
Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and business partners to identify priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities and adapting to and learning from change.
Respect the Individual: Embraces differences in people, cultures, ideas, and experiences to create a workplace where associates feel seen, supported, and connected through a culture of belonging and helps to attract the best talent.
Respect the Individual: Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
Respect the Individual: Strengthens the team by helping develop and mentor others, recognizing others’ contributions and accomplishments.
Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, modeling the Walmart values to support and foster a regenerative culture and holds oneself and others accountable.
Act with Integrity: Acts in a selfless manner and consistently stays humble, self‑aware, honest, fair, and transparent.
Serve our Customers and Members: Delivers results while putting the customer first.
Serve our Customers and Members: Makes decisions based on reliable information, balances short and long‑term priorities, and considers how own work impacts the team's ability to deliver on purpose for all stakeholders.
Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
Strive for Excellence: Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.
Minimum Qualifications
Valid state‑issued driver’s license.
18 years of age or older.
Preferred Qualifications
Auto service industry experience.
Retail experience.
Benefits
Health benefits include medical, vision, and dental coverage.
Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes. The amount received depends on job classification and length of employment, and meets or exceeds applicable paid‑sick‑leave laws.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.
Live Better U eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.
Compensation The hourly wage range for this position is $19.00 to $26.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
Location Primary location: 1000 S Randall Rd, Elgin, IL 60123‑4108, United States of America.
Employment Type Full‑time.
Seniority Level Entry level.
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