Aureon
Bilingual (Spanish) Customer Service Representative
Aureon, West Des Moines, Iowa, United States, 50265
Bilingual (Spanish) Customer Service Representative – Aureon
Join Aureon as a Bilingual (Spanish) Customer Service Representative. This role involves telephone, e‑mail, and chat support, skill improvement, communication, coworker support, and maintaining positive client relationships.
Job Responsibilities
Telephone Support – perform telephone support as scheduled, answer customer questions completely and professionally, research and follow‑up as needed, resolve open issues, and log each contact and resolution in the ticketing system.
E‑mail & Chat Support – answer and complete all assigned messages or contacts, ensure that all customer questions and issues are addressed, and properly enter customer information and resolution in the ticketing system.
Skill Improvement – continually strive to improve the cognitive and customer‑service skills necessary to perform the job, including product proficiency, problem‑solving ability, and excellent verbal and written communication skills. Attend all training classes and complete any exercises assigned.
Communication – provide feedback on support issues, resolutions, or suggestions to the immediate supervisor or department manager; communicate trends, issues, and appropriate solutions to supervisors and management.
Support Coworkers – provide procedural advice and assistance to other representatives.
Help maintain and ensure positive working relationships with support clients.
Provide all support functions within the guidelines of the contact center and client policies and procedures.
Maintain departmental productivity standards while exhibiting accuracy in the applicable ticketing system.
What can Aureon offer you?
Opportunities for professional growth, development, and advancement within the organization
100% remote working employment model
Comprehensive training on hardware and software applications for qualified applicants
Knowledge and experience relating to basic computer applications
Competitive compensation and full benefits package for full‑time employees
Health, Dental, Vision, and Life Insurance Plans, 401(k), and PTO
Required Education
High school or equivalent
Required Skills
Excellent written and oral Spanish communication skills, including strong listening skills
Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors, and business contacts in a professional and courteous manner
Intermediate to advanced computer skills with emphasis on Internet knowledge
Aptitude for providing superior customer care
Dependability, adaptability, and flexibility
Basic math skills
Creative thinking and reasoning ability
Working Conditions And Physical Requirements
Primarily indoor work in an office environment
Frequent utilization of manual dexterity and visualizing of computer screen
No unusual physical requirements
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Technology, Information and Internet
Referrals increase your chances of interviewing at Aureon by 2x.
#J-18808-Ljbffr
Job Responsibilities
Telephone Support – perform telephone support as scheduled, answer customer questions completely and professionally, research and follow‑up as needed, resolve open issues, and log each contact and resolution in the ticketing system.
E‑mail & Chat Support – answer and complete all assigned messages or contacts, ensure that all customer questions and issues are addressed, and properly enter customer information and resolution in the ticketing system.
Skill Improvement – continually strive to improve the cognitive and customer‑service skills necessary to perform the job, including product proficiency, problem‑solving ability, and excellent verbal and written communication skills. Attend all training classes and complete any exercises assigned.
Communication – provide feedback on support issues, resolutions, or suggestions to the immediate supervisor or department manager; communicate trends, issues, and appropriate solutions to supervisors and management.
Support Coworkers – provide procedural advice and assistance to other representatives.
Help maintain and ensure positive working relationships with support clients.
Provide all support functions within the guidelines of the contact center and client policies and procedures.
Maintain departmental productivity standards while exhibiting accuracy in the applicable ticketing system.
What can Aureon offer you?
Opportunities for professional growth, development, and advancement within the organization
100% remote working employment model
Comprehensive training on hardware and software applications for qualified applicants
Knowledge and experience relating to basic computer applications
Competitive compensation and full benefits package for full‑time employees
Health, Dental, Vision, and Life Insurance Plans, 401(k), and PTO
Required Education
High school or equivalent
Required Skills
Excellent written and oral Spanish communication skills, including strong listening skills
Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors, and business contacts in a professional and courteous manner
Intermediate to advanced computer skills with emphasis on Internet knowledge
Aptitude for providing superior customer care
Dependability, adaptability, and flexibility
Basic math skills
Creative thinking and reasoning ability
Working Conditions And Physical Requirements
Primarily indoor work in an office environment
Frequent utilization of manual dexterity and visualizing of computer screen
No unusual physical requirements
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Technology, Information and Internet
Referrals increase your chances of interviewing at Aureon by 2x.
#J-18808-Ljbffr