CPS Solutions
$ 1,500 Sign-On Bonus for External CandidatesThis position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.This position is full-time (40 hours/week) Monday- Friday and Rotating Saturdays. Employees are required to have flexibility to work any 8-hour shift during the hours of 6am-12am CST Monday- Friday and rotating shift of Saturday 7am-5pm CST. It may be necessary, given the business need, to work occasional overtime and weekends.We offer 8 weeks of virtual on-the-job training, The hours of the role will be 8:00am – 4:30pm CST. Training will be conducted virtually from your home. 100% attendance is REQUIRED.
Primary Responsibilities
Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture.
Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries.
Identify potential behavioral health situations and follow contract specific protocol to assist callers.
Maintain constant awareness of service level and queue status in order to meet contractual requirements.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
Customer service experience
Training is virtual and 100% attendance is required – must work M-F 8am-4:30pm CST for 8 weeks
Ability to work full-time (40 hours/week) Monday- Friday and Rotating Saturdays. Employees are required to have flexibility to work any 8-hour shift during the hours of 6am-12am CST, Monday- Friday and rotating shift of Saturday 7am-5pm CST. It may be necessary, given the business need, to work occasional overtime and weekends.
Preferred Qualifications
Proficient computer skills including Microsoft Office programs such as Microsoft Excel (general spreadsheet navigation, data entry and sorting), Microsoft Word (creating and editing word documents) and Microsoft Outlook (email and calendar)
Experience working in the Healthcare Industry
Experience working with Medicaid or Medicare
Experience working in a call center environment
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Primary Responsibilities
Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture.
Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries.
Identify potential behavioral health situations and follow contract specific protocol to assist callers.
Maintain constant awareness of service level and queue status in order to meet contractual requirements.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
Customer service experience
Training is virtual and 100% attendance is required – must work M-F 8am-4:30pm CST for 8 weeks
Ability to work full-time (40 hours/week) Monday- Friday and Rotating Saturdays. Employees are required to have flexibility to work any 8-hour shift during the hours of 6am-12am CST, Monday- Friday and rotating shift of Saturday 7am-5pm CST. It may be necessary, given the business need, to work occasional overtime and weekends.
Preferred Qualifications
Proficient computer skills including Microsoft Office programs such as Microsoft Excel (general spreadsheet navigation, data entry and sorting), Microsoft Word (creating and editing word documents) and Microsoft Outlook (email and calendar)
Experience working in the Healthcare Industry
Experience working with Medicaid or Medicare
Experience working in a call center environment
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