AlphaGraphics
Customer Service & Data Entry Specialist
Join AlphaGraphics as a Customer Service & Data Entry Specialist to support our West Houston team.
Position Overview As an established leader in the Printing, Design, and Shipping industries, we partner with small businesses and consumers to provide high‑quality solutions that make life easier. This full‑time role is central to maintaining accurate records, entering and processing customer data, and ensuring that every detail meets company standards. Accuracy, speed, and a collaborative spirit are essential.
Benefits
401(k) matching
Company parties
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
What We Expect Of You
Accurately input and maintain customer data, orders, and service information in company systems with high attention to detail.
Serve as the primary internal representative of the organization, ensuring customer needs are met promptly and correctly.
Communicate customer requirements clearly to the support team in accordance with company policies and procedures.
Verify data for accuracy, completeness, and consistency before final processing or distribution.
Respond to customer inquiries via phone, email, or in person regarding orders, invoices, or service requests.
Determine and record charges for services requested, collect deposits or payments, and arrange for billing as needed.
Collaborate with the team to continuously identify process improvements that enhance efficiency and customer satisfaction.
What You Bring To The Table
1–2 years of data entry or customer service experience (print industry experience preferred).
Proven ability to enter data quickly and accurately while maintaining focus and precision.
Experience with PrintSmith or other print management software a plus.
Excellent written and verbal communication skills.
Ownership mindset with the ability to take initiative and follow through.
Strong problem‑solving and critical‑thinking abilities.
Team player who uplifts others, contributes positively to company culture, and maintains a sense of humor under pressure.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Printing Services
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Position Overview As an established leader in the Printing, Design, and Shipping industries, we partner with small businesses and consumers to provide high‑quality solutions that make life easier. This full‑time role is central to maintaining accurate records, entering and processing customer data, and ensuring that every detail meets company standards. Accuracy, speed, and a collaborative spirit are essential.
Benefits
401(k) matching
Company parties
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
What We Expect Of You
Accurately input and maintain customer data, orders, and service information in company systems with high attention to detail.
Serve as the primary internal representative of the organization, ensuring customer needs are met promptly and correctly.
Communicate customer requirements clearly to the support team in accordance with company policies and procedures.
Verify data for accuracy, completeness, and consistency before final processing or distribution.
Respond to customer inquiries via phone, email, or in person regarding orders, invoices, or service requests.
Determine and record charges for services requested, collect deposits or payments, and arrange for billing as needed.
Collaborate with the team to continuously identify process improvements that enhance efficiency and customer satisfaction.
What You Bring To The Table
1–2 years of data entry or customer service experience (print industry experience preferred).
Proven ability to enter data quickly and accurately while maintaining focus and precision.
Experience with PrintSmith or other print management software a plus.
Excellent written and verbal communication skills.
Ownership mindset with the ability to take initiative and follow through.
Strong problem‑solving and critical‑thinking abilities.
Team player who uplifts others, contributes positively to company culture, and maintains a sense of humor under pressure.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Printing Services
#J-18808-Ljbffr