Gridmatic
Senior Analyst, Retail Operations
Join us to apply for the Senior Analyst, Retail Operations role at Gridmatic.
Company Gridmatic Inc is a high-growth startup accelerating the clean energy transition by applying AI to power markets. We use machine learning to deliver predictability and manage risk for renewable energy supply and demand. Gridmatic is one of the few startups that has achieved multiple years of profitability without raising venture capital. To support rapid growth, Gridmatic has become a retail energy provider to large commercial loads in ERCOT (Texas). We offer a culture that values teamwork, continuous learning, integrity, and excellence.
Role Overview We are seeking a detail-oriented, highly motivated professional to join our Retail Operations team, serving commercial electricity customers in ERCOT and PJM. This high-impact role focuses on billing, enrollment, regulatory compliance, broker commissions, and customer support, ensuring seamless execution of key operational functions.
Key Responsibilities Billing
Oversee the timely and accurate generation of customer invoices.
Monitor and resolve billing exceptions and discrepancies.
Partner with internal teams to improve billing accuracy and automation.
Customer Enrollment
Ensure all commercial customers are enrolled accurately and on schedule.
Manage enrollment exceptions and troubleshoot issues as they arise.
Collaborate with IT and third‑party vendors to enhance and automate enrollment systems.
Regulatory
Monitor and interpret regulations across ERCOT, PJM, and other U.S. power markets.
Ensure compliance with market rules, commission guidelines (FERC, PUC, state, and utilities), and prepare data for regulatory filings, audits, and reports.
Partner with legal, compliance, and operations teams to assess and manage regulatory risk.
Commissions
Track and report on commission structures, performance, and exceptions.
Address broker inquiries professionally and efficiently.
Develop tools and reporting processes to automate and optimize commission workflows.
Customer Service
Respond to customer inquiries and issues with clarity, professionalism, and urgency.
Ensure seamless coordination between operations, billing, and support teams.
Data Analytics
Analyze operational and financial data to identify trends, gaps, and opportunities.
Develop dashboards and predictive models using SQL, Python, Tableau, and Power BI.
Support business decisions with clear, concise reports and visualizations.
Strategic Operations Support
Collaborate with cross‑functional teams to improve tools, systems, and workflows.
Contribute to special projects including workflow scaling and new service rollouts.
Drive operational improvements to support customer satisfaction and company growth.
Qualifications
4+ years of experience in data analytics, operations, or regulatory roles, ideally within the energy or utilities sector.
Proven ability to analyze complex problems and present data‑driven recommendations.
Strong Microsoft PowerPoint, Excel, and communication skills—able to distill technical information into clear, actionable insights.
Self‑starter with the ability to work independently and thrive in a fast‑paced, evolving environment.
Knowledge of U.S. power markets, including ERCOT and PJM, is strongly preferred.
Experience with billing systems such as Vertexone and data tools, SQL, Python, and visualization platforms like Power BI or Tableau is a plus.
Compensation $90,000 – $140,000 per year, plus bonus and Stock Option Incentive Plans (ISOs).
Benefits Taking Care of You Today
Continuing Education Opportunities
Flexible PTO
Medical, Dental, and Vision plans with competitive employer contributions
Pre‑Tax commuter benefits
$1,500/year non‑profit donation matching program through Millie
Home Office Stipend
Protecting Your Future for You and Your Family
401(k) contribution match up to 4%
Company‑paid parental leave
Company‑paid life insurance
Stock Option Loan Program
FAQs What’s your policy on remote work?
We value the ability to work and collaborate in person in our early‑stage startup, so Gridmatic has a hybrid policy of 50% in‑office. Most of the company works from the office 2 or 3 days a week.
Equal Opportunity Gridmatic is an equal opportunity employer and encourages all applicants from every background and life experience.
Contact & Application Join our team and make a difference! Click below or email us at contact@example.com. We may use AI tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Company Gridmatic Inc is a high-growth startup accelerating the clean energy transition by applying AI to power markets. We use machine learning to deliver predictability and manage risk for renewable energy supply and demand. Gridmatic is one of the few startups that has achieved multiple years of profitability without raising venture capital. To support rapid growth, Gridmatic has become a retail energy provider to large commercial loads in ERCOT (Texas). We offer a culture that values teamwork, continuous learning, integrity, and excellence.
Role Overview We are seeking a detail-oriented, highly motivated professional to join our Retail Operations team, serving commercial electricity customers in ERCOT and PJM. This high-impact role focuses on billing, enrollment, regulatory compliance, broker commissions, and customer support, ensuring seamless execution of key operational functions.
Key Responsibilities Billing
Oversee the timely and accurate generation of customer invoices.
Monitor and resolve billing exceptions and discrepancies.
Partner with internal teams to improve billing accuracy and automation.
Customer Enrollment
Ensure all commercial customers are enrolled accurately and on schedule.
Manage enrollment exceptions and troubleshoot issues as they arise.
Collaborate with IT and third‑party vendors to enhance and automate enrollment systems.
Regulatory
Monitor and interpret regulations across ERCOT, PJM, and other U.S. power markets.
Ensure compliance with market rules, commission guidelines (FERC, PUC, state, and utilities), and prepare data for regulatory filings, audits, and reports.
Partner with legal, compliance, and operations teams to assess and manage regulatory risk.
Commissions
Track and report on commission structures, performance, and exceptions.
Address broker inquiries professionally and efficiently.
Develop tools and reporting processes to automate and optimize commission workflows.
Customer Service
Respond to customer inquiries and issues with clarity, professionalism, and urgency.
Ensure seamless coordination between operations, billing, and support teams.
Data Analytics
Analyze operational and financial data to identify trends, gaps, and opportunities.
Develop dashboards and predictive models using SQL, Python, Tableau, and Power BI.
Support business decisions with clear, concise reports and visualizations.
Strategic Operations Support
Collaborate with cross‑functional teams to improve tools, systems, and workflows.
Contribute to special projects including workflow scaling and new service rollouts.
Drive operational improvements to support customer satisfaction and company growth.
Qualifications
4+ years of experience in data analytics, operations, or regulatory roles, ideally within the energy or utilities sector.
Proven ability to analyze complex problems and present data‑driven recommendations.
Strong Microsoft PowerPoint, Excel, and communication skills—able to distill technical information into clear, actionable insights.
Self‑starter with the ability to work independently and thrive in a fast‑paced, evolving environment.
Knowledge of U.S. power markets, including ERCOT and PJM, is strongly preferred.
Experience with billing systems such as Vertexone and data tools, SQL, Python, and visualization platforms like Power BI or Tableau is a plus.
Compensation $90,000 – $140,000 per year, plus bonus and Stock Option Incentive Plans (ISOs).
Benefits Taking Care of You Today
Continuing Education Opportunities
Flexible PTO
Medical, Dental, and Vision plans with competitive employer contributions
Pre‑Tax commuter benefits
$1,500/year non‑profit donation matching program through Millie
Home Office Stipend
Protecting Your Future for You and Your Family
401(k) contribution match up to 4%
Company‑paid parental leave
Company‑paid life insurance
Stock Option Loan Program
FAQs What’s your policy on remote work?
We value the ability to work and collaborate in person in our early‑stage startup, so Gridmatic has a hybrid policy of 50% in‑office. Most of the company works from the office 2 or 3 days a week.
Equal Opportunity Gridmatic is an equal opportunity employer and encourages all applicants from every background and life experience.
Contact & Application Join our team and make a difference! Click below or email us at contact@example.com. We may use AI tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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