Futran Tech Solutions Pvt. Ltd.
CSR-
Documentation Expert
Location - Schaumburg IL 60196 (Onsite)
Contract Position
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS • Provide leadership to their respective teams by monitoring workflow, providing reports, distribute daily work, escalate timeliness/quality concerns to supervisor. • Create/manage SOP's for internal processes, SME for Compliance Services • Research legislative changes which may affect title/reg transactions and provide results to manager for additional investigation and/or system and letter updates. • Partner with supervisor to investigate and resolve client issues and help manage escalation to completion. • Escalate to supervisor potential events that would result in missing metrics and bring suggested solutions. • Function as SME (subject matter expert) and support development of new process and/or system enhancements for improvement • Monitor and manage outlier reporting and provide additional follow-up to ensure transactions are processed in a timely manner. • Provide training and mentoring to newest specialists to develop skills. • Support company initiatives and work with Specialist I to meet or exceed department KPIs and metrics. • Offer support with inbound compliance response center call center • Employee shall complete notary tasks for the business as requested (notarizing documents, affidavits, etc.)
LEADERSHIP RESPONSIBILITIES • This position has no leadership responsibilities.
COMPETENCIES - SKILLS • Ability to speak and write clearly, confidently, and succinctly in communications with dealers, tag agencies, government agencies, and clients. • Strong customer service skills, with the ability to interact internal/external customers with diplomacy and tact. • Strong critical thinking skills • Multi-task in a demanding environment, while demonstrating ability to effectively prioritize tasks and maintain a high level of organization. • High attention to detail to ensure accuracy and ability to audit invoicing. • Demonstrate excellent follow up and problem-solving skills. • Complete basic math functions to calculate complex tax documents. • Proficient with Microsoft Windows and the various software it offers. (Visio, Word, Excel, Office, Etc.) • Proficient with web-based system and databases and knowledgeable with navigating the internet. • Strong networking skills with the ability to negotiate cost and pricing with various vendors. • Must be self-motivated, work well in a team environment, and demonstrate leadership qualities.
Documentation Expert
Location - Schaumburg IL 60196 (Onsite)
Contract Position
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS • Provide leadership to their respective teams by monitoring workflow, providing reports, distribute daily work, escalate timeliness/quality concerns to supervisor. • Create/manage SOP's for internal processes, SME for Compliance Services • Research legislative changes which may affect title/reg transactions and provide results to manager for additional investigation and/or system and letter updates. • Partner with supervisor to investigate and resolve client issues and help manage escalation to completion. • Escalate to supervisor potential events that would result in missing metrics and bring suggested solutions. • Function as SME (subject matter expert) and support development of new process and/or system enhancements for improvement • Monitor and manage outlier reporting and provide additional follow-up to ensure transactions are processed in a timely manner. • Provide training and mentoring to newest specialists to develop skills. • Support company initiatives and work with Specialist I to meet or exceed department KPIs and metrics. • Offer support with inbound compliance response center call center • Employee shall complete notary tasks for the business as requested (notarizing documents, affidavits, etc.)
LEADERSHIP RESPONSIBILITIES • This position has no leadership responsibilities.
COMPETENCIES - SKILLS • Ability to speak and write clearly, confidently, and succinctly in communications with dealers, tag agencies, government agencies, and clients. • Strong customer service skills, with the ability to interact internal/external customers with diplomacy and tact. • Strong critical thinking skills • Multi-task in a demanding environment, while demonstrating ability to effectively prioritize tasks and maintain a high level of organization. • High attention to detail to ensure accuracy and ability to audit invoicing. • Demonstrate excellent follow up and problem-solving skills. • Complete basic math functions to calculate complex tax documents. • Proficient with Microsoft Windows and the various software it offers. (Visio, Word, Excel, Office, Etc.) • Proficient with web-based system and databases and knowledgeable with navigating the internet. • Strong networking skills with the ability to negotiate cost and pricing with various vendors. • Must be self-motivated, work well in a team environment, and demonstrate leadership qualities.