Cub
Operations Sales Specialist - Customer Experience
Cub corporate based in Stillwater Minnesota is looking to add Customer Experience Operations Specialist to our team. Customer Experience Ops Specialist monitors, enforces, and supports execution of the division operations standards for the front end, bookkeeping and pricing departments in assigned stores. This role is a liaison with the store leadership to ensure these department standards are being executed, including cash controls, customer experience, front end and pricing operations.
Job Responsibilities
Travels and documents visits to assigned stores working with the front end, bookkeeping and pricing teams to ensure that standards meet specified outcomes.
Works with leadership to roll out new programs throughout the store and ensure program execution.
Demonstrates understanding of store priorities and can anticipate changes.
Partners with Department Managers and store leadership in all aspects of department standards and customer experience.
Monitors use and frequency of Cub Hub to ensure training objectives are being met and teammates are receiving all company communication.
Teach, train and coach front end, bookkeeping and pricing leads.
Ensures proper tracking of donations, community involvement, and house charges.
Develops and maintains training programs that will ensure the availability of qualified associates to fill respective departments positions in the company.
Job Requirements
Bachelor’s degree and previous Department Manager experience preferred.
Excellent written and verbal communication skills.
Proficient analytical and problem-solving skills.
Strong leadership skills with the ability to lead and motivate others.
Physical Requirements
Position requires travel to stores 80% of the times including rotating weekends.
Most work is performed in a temperature-controlled office or store environment.
Incumbent may need to stand for long periods of time.
Reaching, bending, turning, repetitive motions.
Schedule
Monday through Friday 8am-5pm with rotating weekend availability
Benefits
Employee discount
Weekly pay
Medical, Dental, Vision, 401K match and flexible Paid Time Off.
Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.
Compensation UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.
Benefits (Washington) For Washington positions (or positions that may be performed remotely from Washington), https://www.unfi.com/jobs-more-info-wa.html for Washington-specific paid time off details.
Equal Opportunity Employment UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor.
Qualified applications with arrest or conviction records will be considered for employment in accordance with Los Angeles County Fair Chance Ordinance and California Fair Chance Act.
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Job Responsibilities
Travels and documents visits to assigned stores working with the front end, bookkeeping and pricing teams to ensure that standards meet specified outcomes.
Works with leadership to roll out new programs throughout the store and ensure program execution.
Demonstrates understanding of store priorities and can anticipate changes.
Partners with Department Managers and store leadership in all aspects of department standards and customer experience.
Monitors use and frequency of Cub Hub to ensure training objectives are being met and teammates are receiving all company communication.
Teach, train and coach front end, bookkeeping and pricing leads.
Ensures proper tracking of donations, community involvement, and house charges.
Develops and maintains training programs that will ensure the availability of qualified associates to fill respective departments positions in the company.
Job Requirements
Bachelor’s degree and previous Department Manager experience preferred.
Excellent written and verbal communication skills.
Proficient analytical and problem-solving skills.
Strong leadership skills with the ability to lead and motivate others.
Physical Requirements
Position requires travel to stores 80% of the times including rotating weekends.
Most work is performed in a temperature-controlled office or store environment.
Incumbent may need to stand for long periods of time.
Reaching, bending, turning, repetitive motions.
Schedule
Monday through Friday 8am-5pm with rotating weekend availability
Benefits
Employee discount
Weekly pay
Medical, Dental, Vision, 401K match and flexible Paid Time Off.
Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.
Compensation UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.
Benefits (Washington) For Washington positions (or positions that may be performed remotely from Washington), https://www.unfi.com/jobs-more-info-wa.html for Washington-specific paid time off details.
Equal Opportunity Employment UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor.
Qualified applications with arrest or conviction records will be considered for employment in accordance with Los Angeles County Fair Chance Ordinance and California Fair Chance Act.
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