Neighborhood Service Organization
Emergency Shelter Case Manager- 11:00a.m.-8:00p.m.
Neighborhood Service Organization, Detroit, Michigan, United States, 48228
Emergency Shelter Case Manager – 11:00 a.m. – 8:00 p.m.
at Neighborhood Service Organization.
Summary:
The Emergency Shelter Case Manager, part of the Homeless Recovery Services team, collaborates with individuals served to provide assessment, case plan development, and facilitate access to housing, primary and behavioral healthcare, substance abuse treatment, employment opportunities, and other mainstream benefits. The role provides services to an assigned caseload under the supervision of the Program Manager of Shelter Services.
Work Hours:
Tuesday through Saturday, 11:00 a.m. – 8:00 p.m.
Responsibilities
Intake and assessment of clients entering Emergency Shelter.
Develop service plans for clients based on assessment and housing needs.
Refer clients to the Coordinated Assessment Model for housing placement.
Provide a ‘warm hand-off’ to supportive housing providers.
Assist clients requiring a higher level of care in seeking and obtaining other housing options including AFC placement, assisted living, independent living, and/or nursing home placement.
Assist clients in understanding and abiding by their lease obligations.
Provide intensive support services until client is successfully housed.
Assist clients with referrals to primary and behavioral health services and coordinate with State benefits.
Document services within 24 hours for non-face-to-face services; 48 hours for face-to-face services.
Participate in team meetings and present information obtained through the screening and assessment process.
Complete progress notes in two electronic record‑keeping systems (HMIS & ECO) according to agency policy.
Upload all required housing documents into HMIS & ECO.
Maintain copies of all housing‑related documents within the client’s record.
Complete assessments in a thorough and timely manner.
Complete a Case Plan that addresses the needs and barriers identified during assessment and establishes measurable goals and objectives within a specified time frame.
Make corrections to reports within time frames requested by supervisor.
Receive assignments, provide weekly caseload reports, and make recommendations for client services.
Follow through with assigned tasks.
Participate in supervisory meetings and team meetings.
Identify resources within the community and assist clients to access resources such as security deposit, furniture, and other household items.
Develop and maintain a working knowledge and relationship with providers of resources for clients.
Report service gaps that affect clients’ functioning within the community to managerial staff.
Professional Skills
Professionally represents NSO and promotes mission and vision statements.
Promotes a harmonious work environment.
Demonstrates expertise in functional area, leveraging knowledge and skills to achieve results.
Ensures consumer satisfaction through process monitoring, improvement and delivery of excellence in program services.
Opens to new approaches and takes steps to increase knowledge, skills and abilities.
Demonstrates the five pillars.
Complies with contractual and regulatory requirements, as needed.
Fosters commitment, team spirit, pride and trust.
Possesses a good work ethic, drive, energy, and persistence to achieve goals; takes accountability for job responsibilities.
Anticipates and brings about change when needed.
Performs other duties as assigned.
Candidate Requirements
BA/BS/BSW in human services, social work or related field.
Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Individual and Family Services
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at Neighborhood Service Organization.
Summary:
The Emergency Shelter Case Manager, part of the Homeless Recovery Services team, collaborates with individuals served to provide assessment, case plan development, and facilitate access to housing, primary and behavioral healthcare, substance abuse treatment, employment opportunities, and other mainstream benefits. The role provides services to an assigned caseload under the supervision of the Program Manager of Shelter Services.
Work Hours:
Tuesday through Saturday, 11:00 a.m. – 8:00 p.m.
Responsibilities
Intake and assessment of clients entering Emergency Shelter.
Develop service plans for clients based on assessment and housing needs.
Refer clients to the Coordinated Assessment Model for housing placement.
Provide a ‘warm hand-off’ to supportive housing providers.
Assist clients requiring a higher level of care in seeking and obtaining other housing options including AFC placement, assisted living, independent living, and/or nursing home placement.
Assist clients in understanding and abiding by their lease obligations.
Provide intensive support services until client is successfully housed.
Assist clients with referrals to primary and behavioral health services and coordinate with State benefits.
Document services within 24 hours for non-face-to-face services; 48 hours for face-to-face services.
Participate in team meetings and present information obtained through the screening and assessment process.
Complete progress notes in two electronic record‑keeping systems (HMIS & ECO) according to agency policy.
Upload all required housing documents into HMIS & ECO.
Maintain copies of all housing‑related documents within the client’s record.
Complete assessments in a thorough and timely manner.
Complete a Case Plan that addresses the needs and barriers identified during assessment and establishes measurable goals and objectives within a specified time frame.
Make corrections to reports within time frames requested by supervisor.
Receive assignments, provide weekly caseload reports, and make recommendations for client services.
Follow through with assigned tasks.
Participate in supervisory meetings and team meetings.
Identify resources within the community and assist clients to access resources such as security deposit, furniture, and other household items.
Develop and maintain a working knowledge and relationship with providers of resources for clients.
Report service gaps that affect clients’ functioning within the community to managerial staff.
Professional Skills
Professionally represents NSO and promotes mission and vision statements.
Promotes a harmonious work environment.
Demonstrates expertise in functional area, leveraging knowledge and skills to achieve results.
Ensures consumer satisfaction through process monitoring, improvement and delivery of excellence in program services.
Opens to new approaches and takes steps to increase knowledge, skills and abilities.
Demonstrates the five pillars.
Complies with contractual and regulatory requirements, as needed.
Fosters commitment, team spirit, pride and trust.
Possesses a good work ethic, drive, energy, and persistence to achieve goals; takes accountability for job responsibilities.
Anticipates and brings about change when needed.
Performs other duties as assigned.
Candidate Requirements
BA/BS/BSW in human services, social work or related field.
Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Individual and Family Services
#J-18808-Ljbffr