Oldcastle BuildingEnvelope
Customer Service Representative
Oldcastle BuildingEnvelope, Charlotte, North Carolina, United States, 28245
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
What You’ll Get to Do The
Customer Service Representative
is focused on providing excellent customer service to clients of the organization. This is assured by documenting customer interactions and transactions, accurately processing quotes and orders through data entry, providing a timely response to customer calls and reports to the
Customer Service Manager.
This role is perfect for an individual who
has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver . A vital member of the
Customer Service Department , this is an opportunity to build a career with an industry leader.
Job responsibilities include:
Maintain a broad knowledge of clients, products and services of the organization.
Document customer interactions and transactions.
Accurately process phoned, faxed and emailed quotes and orders in accordance with cut-off times and other time constraints that may exist.
Data entry of faxed, emailed, and phoned in orders for production.
Coordinate with sales and production to meet customer expectations.
Coordinate and/or resolve product or service issues.
Communicate with customers to determine expected delivery date and time.
What We Are Looking For
A minimum of 1-2 years experience in construction or manufacturing industry in any setting
Must have 1-2 years of prior customer service experience in customer-facing role.
Preferred experience with AS400/Surpass, SAP.
Strong ability to read with attention to detail and communicate requirements in fractions
Must have strong organizational and listening skills.
Ability to read, interpret, and understand drawings, blueprints and specifications.
Ability to work independently and prioritize work with deadlines; ability to work overtime when required.
What OBEOffers You
Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
Work-life balance – PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
Training – We will equip you with the knowledge and skills you need to succeed
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.
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Start your journey with OBE and help us build the future.
What You’ll Get to Do The
Customer Service Representative
is focused on providing excellent customer service to clients of the organization. This is assured by documenting customer interactions and transactions, accurately processing quotes and orders through data entry, providing a timely response to customer calls and reports to the
Customer Service Manager.
This role is perfect for an individual who
has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver . A vital member of the
Customer Service Department , this is an opportunity to build a career with an industry leader.
Job responsibilities include:
Maintain a broad knowledge of clients, products and services of the organization.
Document customer interactions and transactions.
Accurately process phoned, faxed and emailed quotes and orders in accordance with cut-off times and other time constraints that may exist.
Data entry of faxed, emailed, and phoned in orders for production.
Coordinate with sales and production to meet customer expectations.
Coordinate and/or resolve product or service issues.
Communicate with customers to determine expected delivery date and time.
What We Are Looking For
A minimum of 1-2 years experience in construction or manufacturing industry in any setting
Must have 1-2 years of prior customer service experience in customer-facing role.
Preferred experience with AS400/Surpass, SAP.
Strong ability to read with attention to detail and communicate requirements in fractions
Must have strong organizational and listening skills.
Ability to read, interpret, and understand drawings, blueprints and specifications.
Ability to work independently and prioritize work with deadlines; ability to work overtime when required.
What OBEOffers You
Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
Work-life balance – PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
Training – We will equip you with the knowledge and skills you need to succeed
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.
#J-18808-Ljbffr