Talon Logistics
3 weeks ago Be among the first 25 applicants
Under direction of the Operations Lead this individual will perform various functions in the Truck Operations Department. The Operations CSR will support and be the communication channel for our operations, drivers & customers. The effective daily management of customer service, order tracking and driver dispatch are their primary focus. Independent and discretionary judgment is applied when presenting customer and driver solutions and communicating concerns to management.
Essential Responsibilities
Order entry of loads including all necessary information required for billing
Schedule meetings and appointments
Create and distribute reports to each department as required
Make Customer follow-up calls
Track & Trace equipment
Direct and monitor execution of load tenders, customer web portal maintenance/updates.
Coordinate with the Operations Lead to ensure high levels of customer service are met.
Perform audits of service issues to ensure company performance goals are achieved.
Work with Operations Lead to address customer and/or driver service issues.
Compile, compose and deliver reports using Office tools such as word processors, spreadsheets, and databases and monitoring/managing various projects as requested.
Problem solve with customers and carriers for delivery of freight
Handle high volume of e‑mail, answer phones and comprehend quickly
Evaluate emails and paperwork for distribution to departments
Works with employees and management team to attain company goals
Performs other related duties as assigned
Experience and Skills Required
Customer Service experience required
Prior Intermodal trucking experience preferred
Be able to read, comprehend, count accurately, do simple math and write English legibly
Demonstrated interpersonal and customer service skills.
Must be detail oriented
Exercises discretion and independent judgment with regard to daily workload
Ability to Sell and Close New Business
PC proficient with good working knowledge of MS Outlook and Word
Ability to follow directions with emphasis on accuracy and quality control
Good communication skills including the ability to interface effectively with customers, vendors, drivers, and all internal departments
Ability to learn and utilize various software systems utilized to perform daily task
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Transportation/Trucking/Railroad
Location: Louisville, KY
Salary: $30,000.00 - $60,000.00
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Under direction of the Operations Lead this individual will perform various functions in the Truck Operations Department. The Operations CSR will support and be the communication channel for our operations, drivers & customers. The effective daily management of customer service, order tracking and driver dispatch are their primary focus. Independent and discretionary judgment is applied when presenting customer and driver solutions and communicating concerns to management.
Essential Responsibilities
Order entry of loads including all necessary information required for billing
Schedule meetings and appointments
Create and distribute reports to each department as required
Make Customer follow-up calls
Track & Trace equipment
Direct and monitor execution of load tenders, customer web portal maintenance/updates.
Coordinate with the Operations Lead to ensure high levels of customer service are met.
Perform audits of service issues to ensure company performance goals are achieved.
Work with Operations Lead to address customer and/or driver service issues.
Compile, compose and deliver reports using Office tools such as word processors, spreadsheets, and databases and monitoring/managing various projects as requested.
Problem solve with customers and carriers for delivery of freight
Handle high volume of e‑mail, answer phones and comprehend quickly
Evaluate emails and paperwork for distribution to departments
Works with employees and management team to attain company goals
Performs other related duties as assigned
Experience and Skills Required
Customer Service experience required
Prior Intermodal trucking experience preferred
Be able to read, comprehend, count accurately, do simple math and write English legibly
Demonstrated interpersonal and customer service skills.
Must be detail oriented
Exercises discretion and independent judgment with regard to daily workload
Ability to Sell and Close New Business
PC proficient with good working knowledge of MS Outlook and Word
Ability to follow directions with emphasis on accuracy and quality control
Good communication skills including the ability to interface effectively with customers, vendors, drivers, and all internal departments
Ability to learn and utilize various software systems utilized to perform daily task
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Transportation/Trucking/Railroad
Location: Louisville, KY
Salary: $30,000.00 - $60,000.00
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