Lereta Llc
No Location Required 901 Corporate Center Dr Pomona, CA 91768, USA
Dallas | DAL-Irving 6191 N. State Hwy 161, Suite 600 Irving, TX 75038, USA
The
Call Center Representative
is responsible for ensuring all incoming homeowner, lender, and third-party calls, consistently receive professional, courteous, accurate and timely responses to inquiries regarding property tax matters, initiating and following up on appropriate task research when necessary.
Processes a high volume of incoming routine calls
Provides responsive assistance to homeowner, lender, and third-party calls regarding various tax inquiries for outsourced customers at first resolution
Responds to customer calls and/or email requests to provide assistance as needed to address questions or concerns
Communicates status of assignments to the Lead or Supervisor
Tax Research
Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry
Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team
Calls back homeowner as necessary, once research is complete
Teamwork
Ensures customer SLA’s are maintained
This position will perform other duties as assigned based on the needs of the department.
SALARY RANGE: $16.04 - $21.00
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Dallas | DAL-Irving 6191 N. State Hwy 161, Suite 600 Irving, TX 75038, USA
The
Call Center Representative
is responsible for ensuring all incoming homeowner, lender, and third-party calls, consistently receive professional, courteous, accurate and timely responses to inquiries regarding property tax matters, initiating and following up on appropriate task research when necessary.
Processes a high volume of incoming routine calls
Provides responsive assistance to homeowner, lender, and third-party calls regarding various tax inquiries for outsourced customers at first resolution
Responds to customer calls and/or email requests to provide assistance as needed to address questions or concerns
Communicates status of assignments to the Lead or Supervisor
Tax Research
Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry
Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team
Calls back homeowner as necessary, once research is complete
Teamwork
Ensures customer SLA’s are maintained
This position will perform other duties as assigned based on the needs of the department.
SALARY RANGE: $16.04 - $21.00
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr