SaaS Tech Support Specialist - Customer Champion

A leading security products company in Charlotte, NC seeks a proactive Technical Support Specialist to ensure customer satisfaction through mentoring and problem resolution. This role requires strong technical writing skills, experience with SaaS deployments, and proficiency in both hardware and software environments. The ideal candidate has exceptional interpersonal abilities, is a great problem-solver, and can effectively manage customer inquiries for support. Fluent Spanish is highly preferred. Join a dynamic environment focused on innovation and customer service. #J-18808-Ljbffr