Orange EV
Electric Vehicle Field Service Technician- Kansas City- Weekends
Orange EV, Kansas City, Kansas, United States, 66115
Electric Vehicle Field Service Technician- Kansas City- Weekends
Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference in the world as part of a company leading the electric vehicle revolution.
Position Summary A regional Field Service Technician will be responsible for performing Field Service activities for all local Orange EV vehicles. This individual will diagnose and repair vehicles, provide root‑cause analysis, evaluate Remote Monitoring System data to identify possible performance‑related concerns, study vehicle utilization, accurately record all service work, develop pertinent reports, collaborate with customers and third‑party service providers, provide technical support for sales and marketing efforts, perform field upgrades or retrofits, and facilitate tool and parts warehousing. With assistance from the Service Team, the technician will plan and execute a complete service strategy for the region.
Required Shift:
Friday‑Monday; 4‑10 hour shifts (days)
Position Responsibilities
Understand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair
Represent Orange EV in the utmost professional manner
Utilize the Remote Monitoring System and the Service Record‑Keeping System to determine a service plan and prioritize customer needs
Accurately record all service activity in the service record‑keeping system
Communicate with customers and third‑party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario
Work with the site manager and the electrician regarding the logistics of charging infrastructure location, cost, and timing
Evaluate conversion vehicle candidates and prepare a thorough report on the condition
Support Customer Technicians and Third‑Party Service Providers with ancillary repairs
Provide a secure remote location for tools, parts, and other necessary items
Deliver operator and maintenance training in addition to sales and business development support
Travel as required for initial training and to ensure service team goals and customer needs are met
Position Qualifications
High School Diploma; related technical degree preferred
Travel as required for initial training and to ensure service team goals and customer needs are met
One or more years’ experience in the automotive or electrical industries
Intermediate to advanced-level experience with MS Office Suite, including Excel, Word, and Teams
Knowledge of principles and processes for providing superior customer service
Analytical approach to problem solving
Ability to routinely lift up to 50 lbs at waist level and occasionally up to 75‑100 lbs
Ability to squat, sit, lie under, or climb on the vehicle routinely
Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
Ability to set and prioritize goals and achieve them according to a schedule
Ability to execute and follow through on instructions given by the supervisor
Ability to articulate clearly when writing, including composition, spelling, and punctuation
Orange EV is an Equal Opportunity Employer and seeks diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity
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Position Summary A regional Field Service Technician will be responsible for performing Field Service activities for all local Orange EV vehicles. This individual will diagnose and repair vehicles, provide root‑cause analysis, evaluate Remote Monitoring System data to identify possible performance‑related concerns, study vehicle utilization, accurately record all service work, develop pertinent reports, collaborate with customers and third‑party service providers, provide technical support for sales and marketing efforts, perform field upgrades or retrofits, and facilitate tool and parts warehousing. With assistance from the Service Team, the technician will plan and execute a complete service strategy for the region.
Required Shift:
Friday‑Monday; 4‑10 hour shifts (days)
Position Responsibilities
Understand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair
Represent Orange EV in the utmost professional manner
Utilize the Remote Monitoring System and the Service Record‑Keeping System to determine a service plan and prioritize customer needs
Accurately record all service activity in the service record‑keeping system
Communicate with customers and third‑party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario
Work with the site manager and the electrician regarding the logistics of charging infrastructure location, cost, and timing
Evaluate conversion vehicle candidates and prepare a thorough report on the condition
Support Customer Technicians and Third‑Party Service Providers with ancillary repairs
Provide a secure remote location for tools, parts, and other necessary items
Deliver operator and maintenance training in addition to sales and business development support
Travel as required for initial training and to ensure service team goals and customer needs are met
Position Qualifications
High School Diploma; related technical degree preferred
Travel as required for initial training and to ensure service team goals and customer needs are met
One or more years’ experience in the automotive or electrical industries
Intermediate to advanced-level experience with MS Office Suite, including Excel, Word, and Teams
Knowledge of principles and processes for providing superior customer service
Analytical approach to problem solving
Ability to routinely lift up to 50 lbs at waist level and occasionally up to 75‑100 lbs
Ability to squat, sit, lie under, or climb on the vehicle routinely
Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
Ability to set and prioritize goals and achieve them according to a schedule
Ability to execute and follow through on instructions given by the supervisor
Ability to articulate clearly when writing, including composition, spelling, and punctuation
Orange EV is an Equal Opportunity Employer and seeks diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity
#J-18808-Ljbffr