First Northern Bank
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Personal Banker
role at
First Northern Bank
We’re looking for a Personal Banker to join our team! As a Personal Banker, you’ll be responsible for delivering the highest quality of service to our customers by assessing their needs. You’ll have the chance to put People First, show Absolute Integrity, all with a Zest for Excellence!
Responsibilities
Offer superior service to our customers through prompt, efficient, courteous, and professional interactions. Refer customers to appropriate person or department as needed.
Accurately process financial transactions, including deposits, withdrawals, and payments.
Support branch cash responsibilities such as shipment, balancing, and reconciliation.
Resolve customer complaints and concerns; properly escalates concerns to supervisor and reports complaints as needed.
Process debit card requests, complete stop payments, and check holds for new and existing customers.
Perform other account services for customers such as wire transfers, assess or waive fees, close accounts, comply with customers’ overdraft option requests and document information on our core system.
Understand and comply with all applicable federal and state laws and banking regulations (including those related to the Community Reinvestment Act, OFAC, and Bank Secrecy Act/Anti-Money Laundering compliance) and First Northern Bank’s policies and procedures.
Partner with branch leadership to maintain operational integrity while mitigating risk for the bank and customers, per the standards of the bank.
Work cross‑functionally within the bank to assess, handle, and follow through with complex account inquiries, transactions, or customer concerns.
Be a resource to train new and existing employees as needed.
Open and service retail, business, trusts, CD and IRA accounts for new and existing customers.
Answer business account inquiries without assistance.
Assist with approvals within assigned limits.
Meet established sales goals/referrals.
What You’ll Need To Be Successful
Accuracy and thoroughness – strong attention to detail.
Excellent communication skills – verbal, written, and interpersonal.
Customer service – manage difficult or emotional customer situations; respond promptly to customer needs.
Initiative – eagerness to learn and drive for continuous improvement.
Professionalism – ability to be professional and empathetic in all interactions.
Teamwork – maintain a positive working relationship with your team members.
Adaptability – willingness and flexibility to adapt to changing job requirements.
Qualifications
High School Diploma/GED.
Minimum 1 year of prior experience in financial services, with experience in cross‑sales/new accounts required.
Proficiency in all Microsoft Office suite applications.
Eagerness to learn and drive for continuous improvement.
Excellent verbal, written, and interpersonal communication skills.
Professional and empathetic in all interactions.
Willingness and flexibility to adapt to changing job requirements.
Technically savvy with PCs and email systems.
Why You Should Apply
Full‑time position with excellent compensation and benefits package.
Generous time‑off programs.
Bonus program.
Profit‑sharing.
Discounted stock purchase program.
Excellent growth and development opportunities.
And much more!
Pay Range (Hourly) $20.00 - $22.00 per hour
The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all‑inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management. The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.
First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status.
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Personal Banker
role at
First Northern Bank
We’re looking for a Personal Banker to join our team! As a Personal Banker, you’ll be responsible for delivering the highest quality of service to our customers by assessing their needs. You’ll have the chance to put People First, show Absolute Integrity, all with a Zest for Excellence!
Responsibilities
Offer superior service to our customers through prompt, efficient, courteous, and professional interactions. Refer customers to appropriate person or department as needed.
Accurately process financial transactions, including deposits, withdrawals, and payments.
Support branch cash responsibilities such as shipment, balancing, and reconciliation.
Resolve customer complaints and concerns; properly escalates concerns to supervisor and reports complaints as needed.
Process debit card requests, complete stop payments, and check holds for new and existing customers.
Perform other account services for customers such as wire transfers, assess or waive fees, close accounts, comply with customers’ overdraft option requests and document information on our core system.
Understand and comply with all applicable federal and state laws and banking regulations (including those related to the Community Reinvestment Act, OFAC, and Bank Secrecy Act/Anti-Money Laundering compliance) and First Northern Bank’s policies and procedures.
Partner with branch leadership to maintain operational integrity while mitigating risk for the bank and customers, per the standards of the bank.
Work cross‑functionally within the bank to assess, handle, and follow through with complex account inquiries, transactions, or customer concerns.
Be a resource to train new and existing employees as needed.
Open and service retail, business, trusts, CD and IRA accounts for new and existing customers.
Answer business account inquiries without assistance.
Assist with approvals within assigned limits.
Meet established sales goals/referrals.
What You’ll Need To Be Successful
Accuracy and thoroughness – strong attention to detail.
Excellent communication skills – verbal, written, and interpersonal.
Customer service – manage difficult or emotional customer situations; respond promptly to customer needs.
Initiative – eagerness to learn and drive for continuous improvement.
Professionalism – ability to be professional and empathetic in all interactions.
Teamwork – maintain a positive working relationship with your team members.
Adaptability – willingness and flexibility to adapt to changing job requirements.
Qualifications
High School Diploma/GED.
Minimum 1 year of prior experience in financial services, with experience in cross‑sales/new accounts required.
Proficiency in all Microsoft Office suite applications.
Eagerness to learn and drive for continuous improvement.
Excellent verbal, written, and interpersonal communication skills.
Professional and empathetic in all interactions.
Willingness and flexibility to adapt to changing job requirements.
Technically savvy with PCs and email systems.
Why You Should Apply
Full‑time position with excellent compensation and benefits package.
Generous time‑off programs.
Bonus program.
Profit‑sharing.
Discounted stock purchase program.
Excellent growth and development opportunities.
And much more!
Pay Range (Hourly) $20.00 - $22.00 per hour
The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all‑inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management. The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.
First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status.
#J-18808-Ljbffr