The Reynolds and Reynolds Company
Entry Level Customer Success Specialist Customer Service Lafayette, LA
The Reynolds and Reynolds Company, Lafayette, Louisiana, United States, 70595
Job Description
As a Customer Success Specialist you will be responsible for providing high‑level customer support to approximately 30‑50 automotive dealerships in a defined area. Functioning as a consultant, you will provide excellent support for our products and ensure that customers are using the software they purchased to its full potential. You will provide both on‑site and video‑conference support, with roughly 80% of the time on‑site and 20% via video conference.
Training Paid training is included. The position requires completion of an intensive training program consisting of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses that cover in‑depth product training and automotive industry knowledge. Additionally, you will be paired with mentors across the country to apply classroom knowledge in real‑world settings.
Requirements
Bachelor’s Degree or equivalent experience
Self‑starter with strong time‑management skills
Excellent written and verbal communication skills
Excellent customer service and organizational skills
Ability to build strong customer relationships
Valid driver’s license with fewer than two moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
Ability to travel, with overnight hotel stays up to 50% during the training period (approximately 6 months). After training, travel approximately 35% of the month.
Reliable home internet with sufficient bandwidth for video conferencing
Benefits
Medical, dental, vision, life insurance, and a health savings account
401(k) with up to 6% matching
Company car for business and personal use
Professional development and training
Promotion from within
Paid vacation and sick days
Eight paid holidays
Referral bonuses
Non‑smoking environment promoting a healthy lifestyle
Reynolds and Reynolds is an equal opportunity employer.
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Training Paid training is included. The position requires completion of an intensive training program consisting of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses that cover in‑depth product training and automotive industry knowledge. Additionally, you will be paired with mentors across the country to apply classroom knowledge in real‑world settings.
Requirements
Bachelor’s Degree or equivalent experience
Self‑starter with strong time‑management skills
Excellent written and verbal communication skills
Excellent customer service and organizational skills
Ability to build strong customer relationships
Valid driver’s license with fewer than two moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
Ability to travel, with overnight hotel stays up to 50% during the training period (approximately 6 months). After training, travel approximately 35% of the month.
Reliable home internet with sufficient bandwidth for video conferencing
Benefits
Medical, dental, vision, life insurance, and a health savings account
401(k) with up to 6% matching
Company car for business and personal use
Professional development and training
Promotion from within
Paid vacation and sick days
Eight paid holidays
Referral bonuses
Non‑smoking environment promoting a healthy lifestyle
Reynolds and Reynolds is an equal opportunity employer.
#J-18808-Ljbffr