Leader Auto Group
Experienced Automotive Dealership Service Advisor
Leader Auto Group, Lincolnwood, Illinois, United States, 60712
Leader Automotive Group is a wholly owned subsidiary of AutoCanada, a publicly traded company. Leader Automotive is AutoCanada’s first footprint into the U.S. market and we currently have 6 dealerships consisting of 15 different franchises and approximately 400 employees. We have a strong presence in the Chicagoland area with 4 dealerships and 2 more located in central Illinois. We are searching for talented individuals as we begin a new and exciting legacy into the U.S. market.
We are currently searching for an experienced service advisor to join our team at Hyundai ofLincolnwood. We are looking for high energy and customer focused candidates that understand that value of exceptional customer service. We have a high volume service department and the right candidate can make an exceptional income. If you have the experience we are looking for and want to join a new, exciting and growing organization, we'd love to talk with you.
Benefits
Health, Dental & Vision Insurance BCBS Health & Wellness Discounts/Programs Life Insurance 401(k) Paid time off / Vacation Growth / Advancement Opportunities Employee Vehicle Purchase Policy Above Average Industry Pay Publicly traded organization / stability Employee referral bonuses Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Happiness scores at or above company standards. Assist in diagnosing vehicle problems; order parts and tools as necessary. Oversee administration of warranty claims as well as training and supervising of service department. Set schedules and assigns tasks to service department employees. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations. Collaborate with upper management to make service department hiring and discipline decisions. Qualifications
Must be a top performer willing to go above and beyond for customers Outstanding in sales and follow through Must have at least 1 year experience in automobile service write ups Experience with CDK is a plus Self-motivated, organized and driven to succeed Must possess a valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Health, Dental & Vision Insurance BCBS Health & Wellness Discounts/Programs Life Insurance 401(k) Paid time off / Vacation Growth / Advancement Opportunities Employee Vehicle Purchase Policy Above Average Industry Pay Publicly traded organization / stability Employee referral bonuses Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Happiness scores at or above company standards. Assist in diagnosing vehicle problems; order parts and tools as necessary. Oversee administration of warranty claims as well as training and supervising of service department. Set schedules and assigns tasks to service department employees. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations. Collaborate with upper management to make service department hiring and discipline decisions. Qualifications
Must be a top performer willing to go above and beyond for customers Outstanding in sales and follow through Must have at least 1 year experience in automobile service write ups Experience with CDK is a plus Self-motivated, organized and driven to succeed Must possess a valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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