Operations
Working as a Customer Service Representative, you will provide assistance and guidance for customers at the assigned site, handling all requests, order entry, running daily reports, and ensuring timely customer service.
ESSENTIAL FUNCTIONS & BASIC DUTIES
Develop and maintain customer relationships in a professional manner
Process hold/release of inventory
Review receipts/outbounds for accuracy
Invoice and verify accounts accurately and in a timely manner
Generate customer reports per customer request as needed
Verify inventory and notify customers of potential shortages
Ensure electronic transactions do not fail
Coordinate with Operations on special customer requests, expediting when necessary
Serve as first point of contact to resolve customer issues
Maintain and file documentation in an organized and comprehensive way
Perform other duties and special projects as needed
QUALIFICATIONS
High school diploma or GED required
Excellent verbal and written communication skills
Excellent organizational skills, including ability to multi-task and prioritize workload
Strong sense of urgency and ability to meet deadlines
High level of attention to detail
Willingness to carry out procedures as directed
Understand and follow verbal instruction, written instruction, and company policies
Comfortable working independently or as a team
Arcadia Cold Storage and Logistics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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ESSENTIAL FUNCTIONS & BASIC DUTIES
Develop and maintain customer relationships in a professional manner
Process hold/release of inventory
Review receipts/outbounds for accuracy
Invoice and verify accounts accurately and in a timely manner
Generate customer reports per customer request as needed
Verify inventory and notify customers of potential shortages
Ensure electronic transactions do not fail
Coordinate with Operations on special customer requests, expediting when necessary
Serve as first point of contact to resolve customer issues
Maintain and file documentation in an organized and comprehensive way
Perform other duties and special projects as needed
QUALIFICATIONS
High school diploma or GED required
Excellent verbal and written communication skills
Excellent organizational skills, including ability to multi-task and prioritize workload
Strong sense of urgency and ability to meet deadlines
High level of attention to detail
Willingness to carry out procedures as directed
Understand and follow verbal instruction, written instruction, and company policies
Comfortable working independently or as a team
Arcadia Cold Storage and Logistics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#J-18808-Ljbffr