Foothills Bank
About The Role
The Corporate Commercial Card Support Supervisor leads the Commercial Credit Card Support Team, including call center staff, overseeing application review, account setup, and daily workflow to meet SLA targets. This role manages all customer support channels—phone, email, and call center operations—ensuring consistent, professional, and accurate service. As part of the Customer Experience (CX) department, the Supervisor fosters a customer‑first culture to drive acquisition and engagement.
This is a corporate position located in Billings, MT. The entry rate for this position is $73,481.68+ per year (calculated for Billings, MT). All compensation offers are analyzed individually and take into account factors such as geographic location, years of experience, and educational background.
Responsibilities
Lead customer support with a passion for service, fostering a team culture focused on delivering friendly, professional, and efficient support to commercial card customers and division personnel. Supervise all support channels to ensure high‑quality, consistent service aligned with CX standards.
Provide strategic leadership for the Credit Card Support team, empowering staff through training, thoughtful scheduling, and informed staffing decisions. Activities include coaching, performance appraisals, quality control, and disciplinary actions as needed.
Oversee the review and processing of commercial credit card applications, ensuring accuracy, compliance, and timely entry into the system. Promote accountability and operational excellence.
Research, evaluate, and recommend new procedures to improve program efficiency; maintain up‑to‑date documentation.
Support cross‑functional projects and initiatives; perform additional duties as assigned by the Commercial Card Operations Manager.
Ensure compliance with all company policies, legal regulations (e.g., Bank Secrecy Act, Patriot Act, OAC), and complete required online training with passing scores.
Qualifications Education:
Bachelor’s Degree in Business or related field.
Experience:
5 years commercial/business banking experience; 5 years customer service experience; 3 years supervisory experience. Preferred: 5 years experience administering commercial/small business credit cards.
Equivalent Combination:
Yes.
Required Skills and Abilities
Significant level of trust, credibility, and diplomacy for handling sensitive, confidential customer interactions.
Advanced knowledge of banking operations, systems, policies, and procedures.
Strong organizational and supervisory skills.
Ability to manage multiple projects and deadlines simultaneously.
Professional interpersonal, verbal, and written communication skills.
Working knowledge of all applicable laws and regulations.
Calm, professional interaction with diverse audiences.
Reliable, timely attendance.
Additional Requirements Travel:
Occasional travel (
Working Conditions:
Indoor, climate‑controlled shared work area; minimal noise; sedentary work with occasional lifting up to 10 pounds.
Vision:
Close visual acuity required for data, computer screens, and printed materials.
Physical Activities:
Includes balancing, climbing, crawling, crouching, feeling, fingering, grasping, kneeling, lifting, pushing, pulling, repetitive motion, and stooping—frequencies range from infrequent to daily.
What We Offer COMPENSATION & BENEFITS:
Starting salary depends on experience and location. Benefits include medical, dental, vision, and life insurance; health savings account option; Employee Assistance Program; health rewards program; retirement savings plan (401(k) and Profit‑Sharing); short and long‑term disability; education and training benefits; and banking product discounts. Generous Paid Time Off (PTO) plan with accruals starting at .0745 per hour worked for part‑time employees and pro‑rated accruals up to 240 hours for full‑time employees. PTO accruals vary by position, status, and experience. Full‑time employees receive 6 paid holidays; part‑time employees receive pro‑rated holidays. Certain Utah and Nevada employees may be eligible for additional state holidays. Visit our website for more details. Check it out!
We are an Equal Opportunity Employer and qualified applicants, or employees, will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or other federally, state, or locally protected categories.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
#J-18808-Ljbffr
This is a corporate position located in Billings, MT. The entry rate for this position is $73,481.68+ per year (calculated for Billings, MT). All compensation offers are analyzed individually and take into account factors such as geographic location, years of experience, and educational background.
Responsibilities
Lead customer support with a passion for service, fostering a team culture focused on delivering friendly, professional, and efficient support to commercial card customers and division personnel. Supervise all support channels to ensure high‑quality, consistent service aligned with CX standards.
Provide strategic leadership for the Credit Card Support team, empowering staff through training, thoughtful scheduling, and informed staffing decisions. Activities include coaching, performance appraisals, quality control, and disciplinary actions as needed.
Oversee the review and processing of commercial credit card applications, ensuring accuracy, compliance, and timely entry into the system. Promote accountability and operational excellence.
Research, evaluate, and recommend new procedures to improve program efficiency; maintain up‑to‑date documentation.
Support cross‑functional projects and initiatives; perform additional duties as assigned by the Commercial Card Operations Manager.
Ensure compliance with all company policies, legal regulations (e.g., Bank Secrecy Act, Patriot Act, OAC), and complete required online training with passing scores.
Qualifications Education:
Bachelor’s Degree in Business or related field.
Experience:
5 years commercial/business banking experience; 5 years customer service experience; 3 years supervisory experience. Preferred: 5 years experience administering commercial/small business credit cards.
Equivalent Combination:
Yes.
Required Skills and Abilities
Significant level of trust, credibility, and diplomacy for handling sensitive, confidential customer interactions.
Advanced knowledge of banking operations, systems, policies, and procedures.
Strong organizational and supervisory skills.
Ability to manage multiple projects and deadlines simultaneously.
Professional interpersonal, verbal, and written communication skills.
Working knowledge of all applicable laws and regulations.
Calm, professional interaction with diverse audiences.
Reliable, timely attendance.
Additional Requirements Travel:
Occasional travel (
Working Conditions:
Indoor, climate‑controlled shared work area; minimal noise; sedentary work with occasional lifting up to 10 pounds.
Vision:
Close visual acuity required for data, computer screens, and printed materials.
Physical Activities:
Includes balancing, climbing, crawling, crouching, feeling, fingering, grasping, kneeling, lifting, pushing, pulling, repetitive motion, and stooping—frequencies range from infrequent to daily.
What We Offer COMPENSATION & BENEFITS:
Starting salary depends on experience and location. Benefits include medical, dental, vision, and life insurance; health savings account option; Employee Assistance Program; health rewards program; retirement savings plan (401(k) and Profit‑Sharing); short and long‑term disability; education and training benefits; and banking product discounts. Generous Paid Time Off (PTO) plan with accruals starting at .0745 per hour worked for part‑time employees and pro‑rated accruals up to 240 hours for full‑time employees. PTO accruals vary by position, status, and experience. Full‑time employees receive 6 paid holidays; part‑time employees receive pro‑rated holidays. Certain Utah and Nevada employees may be eligible for additional state holidays. Visit our website for more details. Check it out!
We are an Equal Opportunity Employer and qualified applicants, or employees, will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or other federally, state, or locally protected categories.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
#J-18808-Ljbffr