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Gibsongeneral

Customer Services Specialist II

Gibsongeneral, Evansville, Indiana, United States, 47725

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Midtown Hospital, 600 Mary St, Evansville, IN 47710, USA

The evening Courier plays a critical role in the safe and timely transportation of laboratory specimens from client facilities to Midtown Lab. This position supports two scheduled runs each evening, covering approximately 40 locations across the tri‑state area (Indiana and Kentucky). The courier ensures that specimens are picked up, handled and delivered in accordance with regulatory standards and internal protocols, enabling efficient lab processing.

Key Responsibilities:

Specimen Collection & Transport

First Run: ~20 stops in Eastside and Newburgh area.

Second Run: ~20 stops in Henderson, Owensboro, Reo, and Gateway Campus.

Collect routine and STAT specimens from nursing homes, clinics, and other healthcare facilities.

Ensure specimens are properly packaged, labeled, and stored during transport.

Delivery to Midtown Lab

Transport all collected specimens to Midtown Lab within designated timeframes to support overnight processing.

Client Service & Communication

Serve as a professional and courteous point of contact for client facilities.

Communicate any delays, issues, or special instructions to Outreach Lab Team Leads.

Documentation & Compliance

Accurately log pickups, deliveries, and any exceptions using provided tools or systems.

Follow HIPAA guidelines and safety protocols for handling biological specimens.

Vehicle & Equipment Maintenance

Maintain cleanliness and readiness of assigned courier vehicle.

Ensure transport containers and supplies are stocked and functioning properly.

Adaptability & Problem Solving

Respond to last‑minute pickup requests or route changes with flexibility.

Troubleshoot minor issues independently and elevate when necessary.

We pride ourselves on retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement plans, we offer:

Flexible work schedules to fit your life – Full time/part time/supplemental – Day/Eve/Nights – Weekend option

Sign on bonus

Free access to fitness centers, where health coaches are available to help with workout plans

Courier Monday-Friday 1600-2200 with rotating weekends and holidays $1,000 sign on bonus with a 1yr commitment

Keywords : Entry‑Level, No Experience Required, Paid Training Provided, On‑the‑Job Training, Career Growth, lab, Deaconess Outreach Lab provides on the job training for phlebotomy services with our phlebotomy educator.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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