First Northern Bank
Loan Operations Specialist
First Northern Bank, Billings Metropolitan Area, Montana, United States
What You’ll Do
This position is responsible for supporting and overseeing the administrative and processing tasks related to the entire lifecycle of a loan, from application to payoff. They ensure all loan activities are processed accurately, timely, and in compliance with internal policies and federal/state regulations. The role is an integral part of the lending process, ensuring a smooth and accurate experience for both customers and internal staff.
Responsibilities
Loan Processing & Documentation: Reviewing loan files for completeness and accuracy, preparing loan packages and documents (e.g., using LaserPro software), inputting data into core systems (Fiserv, F.I.S.), and ensuring proper and timely execution.
Customer Service: Acting as a secondary point of contact for borrowers and a primary point of contact for colleagues, answering inquiries, and resolving issues related to the lifecycle of a loan promptly and professionally.
Collateral & Compliance: Collecting title work and insurance for adequacy; perfecting liens (UCC filings, titles); and ensuring all documentation meets regulatory guidelines (e.g., HMDA, CRA, Flood).
Financial Transactions & Servicing: Processing loan payments, disbursements of funds, payoffs, and draw requests, as well as managing escrow accounts to track and pay for insurance and property taxes, and balancing general ledger accounts.
Reporting & Auditing: Maintaining accurate electronic and hard copy files, tracking exceptions (missing documentation), preparing various reports for management, 3rd parties (e.g., Freddie Mac) or auditors, and assisting with internal/external audits as requested.
Process Improvement: Identifying and recommending improvements to loan operation systems and procedures to enhance efficiency and productivity.
What You’ll Need To Be Successful
Communication – well-developed verbal/written communication skills and interpersonal skills; ability to speak, read, write and understand English well
Accuracy and Thoroughness – strong attention to detail with the ability to work efficiently and accurately
Time Management – excellent organizational skills, including ability to prioritize to meet deadlines; ability to work under deadlines and perform highly detailed work on multiple, concurrent tasks
Judgement and Discretion – ability to exercise independent judgment in decision making and to maintain confidentiality of customer information
Professionalism – ability to represent the Bank in a professional, positive manner
Analytical Skills – ability to analyze and solve problems
Collaboration – ability to work effectively with different level of staff and departments within the First Northern Bank team
Ambition – ability and willingness to learn and apply new information or skills
Compliance – consistently adhere to Bank policies and regulations, reinforce training to ensure that Bank employees are aware of UDAAP and do not harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice
Qualifications
A high school diploma or equivalent is required
Associate degree in finance, Business, or a related field preferred or equivalent work experience in a similar position
A minimum of 4 years of experience in loan operations, processing, or banking required
Thorough knowledge of loan products, loan servicing and policies and procedures is required
Experience with property and liability insurance practices and regulations and escrow disbursement practices preferred
Good working knowledge of Microsoft Outlook, Excel, Word with the ability and willingness to learn new programs and software
Experience with Fiserv Premier Navigator software, F.I.S. Horizon Software, Imaging and Director software and Laser Pro loan documentation software a plus
Experience with Investor reporting and Secondary markets
Experience with Freddie Mac loan level reporting and Electronic Default Reporting, a plus
Why You Should Apply
Full-time position with excellent compensation and benefits package
Generous time off programs
Bonus program
Profit‑sharing
Discounted stock purchase program
Excellent growth and development opportunities
And much more!
Pay Range (Hourly): $27.00 - $30.00/hour
First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status.
Seniority level Mid‑Senior level
Employment type Full-time
Job function Finance and Sales
Industries Banking
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Responsibilities
Loan Processing & Documentation: Reviewing loan files for completeness and accuracy, preparing loan packages and documents (e.g., using LaserPro software), inputting data into core systems (Fiserv, F.I.S.), and ensuring proper and timely execution.
Customer Service: Acting as a secondary point of contact for borrowers and a primary point of contact for colleagues, answering inquiries, and resolving issues related to the lifecycle of a loan promptly and professionally.
Collateral & Compliance: Collecting title work and insurance for adequacy; perfecting liens (UCC filings, titles); and ensuring all documentation meets regulatory guidelines (e.g., HMDA, CRA, Flood).
Financial Transactions & Servicing: Processing loan payments, disbursements of funds, payoffs, and draw requests, as well as managing escrow accounts to track and pay for insurance and property taxes, and balancing general ledger accounts.
Reporting & Auditing: Maintaining accurate electronic and hard copy files, tracking exceptions (missing documentation), preparing various reports for management, 3rd parties (e.g., Freddie Mac) or auditors, and assisting with internal/external audits as requested.
Process Improvement: Identifying and recommending improvements to loan operation systems and procedures to enhance efficiency and productivity.
What You’ll Need To Be Successful
Communication – well-developed verbal/written communication skills and interpersonal skills; ability to speak, read, write and understand English well
Accuracy and Thoroughness – strong attention to detail with the ability to work efficiently and accurately
Time Management – excellent organizational skills, including ability to prioritize to meet deadlines; ability to work under deadlines and perform highly detailed work on multiple, concurrent tasks
Judgement and Discretion – ability to exercise independent judgment in decision making and to maintain confidentiality of customer information
Professionalism – ability to represent the Bank in a professional, positive manner
Analytical Skills – ability to analyze and solve problems
Collaboration – ability to work effectively with different level of staff and departments within the First Northern Bank team
Ambition – ability and willingness to learn and apply new information or skills
Compliance – consistently adhere to Bank policies and regulations, reinforce training to ensure that Bank employees are aware of UDAAP and do not harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice
Qualifications
A high school diploma or equivalent is required
Associate degree in finance, Business, or a related field preferred or equivalent work experience in a similar position
A minimum of 4 years of experience in loan operations, processing, or banking required
Thorough knowledge of loan products, loan servicing and policies and procedures is required
Experience with property and liability insurance practices and regulations and escrow disbursement practices preferred
Good working knowledge of Microsoft Outlook, Excel, Word with the ability and willingness to learn new programs and software
Experience with Fiserv Premier Navigator software, F.I.S. Horizon Software, Imaging and Director software and Laser Pro loan documentation software a plus
Experience with Investor reporting and Secondary markets
Experience with Freddie Mac loan level reporting and Electronic Default Reporting, a plus
Why You Should Apply
Full-time position with excellent compensation and benefits package
Generous time off programs
Bonus program
Profit‑sharing
Discounted stock purchase program
Excellent growth and development opportunities
And much more!
Pay Range (Hourly): $27.00 - $30.00/hour
First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status.
Seniority level Mid‑Senior level
Employment type Full-time
Job function Finance and Sales
Industries Banking
#J-18808-Ljbffr