Customer Service Representative - Insurance

divh2Customer Service Representative - Insurance/h2pAAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team./ppIf youre passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!/ppWhat We Offer/pulliStarting Pay: $23.00 $25.00/hour/liliBilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)/liliLocation Requirement: must reside within 80 miles of 18160 San Pedro Ave, San Antonio, TX 78232/liliRemote Training Schedule: Full-time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am-9:00pm MondayFriday, with occasional Saturday shifts between 9:00am-7:00pm (with Wednesday off when applicable)./liliRemote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am-9:00pm Monday-Friday, and every Saturday between 9:00am-7:00pm. One weekday off will be provided each week./liliComprehensive Benefits Package/liliGrowth Advancement Opportunities/li/ulpWhat Youll Do/pulliAnswer inbound calls and assist members with questions related to AAA memberships/liliDeliver personalized, proactive solutions and recommend valuable products and services/liliEngage with members using strong communication and a friendly, problem-solving mindset/liliThink quickly and critically to resolve issuesthis is not a scripted environment/liliNavigate multiple systems and tools while actively listening and multitasking/liliMaintain a positive, can-do attitude in a fast-paced and evolving environment/liliParticipate in ongoing coaching and development to continually enhance your performance/li/ulpWork-From-Home Requirements/pulliDedicated, quiet workspace without interruptions./liliYou must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity./liliDemonstrated ability to uphold productivity and confidentiality in a remote setting./liliRegular attendance in virtual team meetings and training sessions./liliAvailability during standard business hours and flexibility for possible shift adjustments./li/ulpWhat Youll Need/pulliPrior customer service experience (recent call center experience preferred)/liliSpanish fluency is a plus!/liliExcellent communication skills (written, verbal, and listening)/liliAbility to multitask and navigate computer systems in real time/liliA flexible, can-do mindset and willingness to adapt to change/liliHigh school diploma or GED/liliAbility to pass a background check and drug screening/liliMust reside within 80 miles of 18160 San Pedro Ave, San Antonio, TX 78232/li/ulpRemarkable benefits: Health coverage for medical, dental, vision 401(K) saving plan with company match AND Pension Tuition assistance PTO for community volunteer programs Wellness program Employee discounts (membership, insurance, travel, entertainment, services and more!)/ppAuto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value./ppAAA is an Equal Opportunity Employer/p/div