Brand Specialist Receptionist/BDC Professional

Brand Specialist Receptionist/BDC Professional

Join to apply for the Brand Specialist Receptionist/BDC Professional role at World Class Automotive Group - Planet Lincoln Dallas Love Field. Planet Lincoln Dallas Love Field is a progressive, luxury?centric, growing dealership focused on a premium customer experience. We offer a work environment that is drastically different from most; it is fostered by great leadership, teamwork, and professionalism at all levels. We offer guaranteed paid training.

Full Job Description

We are looking for an enthusiastic automotive receptionist/BDC representative to join our growing dealership's professional team. You will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as the director of first impressions to our customers. Our ideal candidates are confident, passionate people looking to grow and succeed with one of the most successful organizations in Dallas/Fort Worth.

Responsibilities

• Answer inbound phone calls in a timely manner.
• Complete assigned customer service?related outbound calls.
• Greet and ensure every customer is checked in.
• Respond quickly to internet, phone and live chat inquiries.
• Project a friendly and helpful demeanor while handling all guest inquiries with 100% guest satisfaction.
• Identify sales leads among new and existing customers.
• Direct non?sales calls to the correct department or staff member.
• Maintain follow?ups with potential prospects not ready to make an appointment, no?shows, and visitors to our showroom.
• Gather customer details and comments in our system.
• Generate appointments by means of proactive outbound/inbound prospecting and follow?lead activity management to qualify and market to potential customers.
• Provide customers with thorough, up?to?date knowledge of product/inventory information.
• Participate in team and process development sessions keeping positive relationships with teammates, sales teams and dealership management.
• Meet and exceed DAILY, WEEKLY, AND MONTHLY goals.

Qualifications

• At least one previous role based in customer service experience.
• Excellent teammate with collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Ability to multitask.
• Highly organized.

What We Offer

5?day work week, an outstanding pay plan, excellent management support, advancement potential and true work/life balance.

• Medical, Dental, Vision, Life, Disability insurance options
• 401K Plan
• Vacation and Sick time
• Professional Growth and Development Opportunities
• Paid Training
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

We are an equal?opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority Level

Entry level

Employment Type

Full?time

Job Function

Administrative

Industries

Retail