IT Service Desk Specialist - Level II (DHA - BAMC)

Citizenship Requirements

US Citizenship or Permanent Resident (Green Card Holder)

Location

San Antonio, TX (On-site)

Federal Background Investigation Required

Tier 3 (T3)

IT Security Designation

ADP/IT II

Functional Responsibility

Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems for users and acts as a contact for users having problems using computer software, hardware, and operating systems. Acts as the escalation path to resolve moderate to highly complex technical issues. Specialized in certain aspects of technologies to assist the customer base. Provides support for call overflow during peak time or reduced staff during off peak hours. Level II performs more varied and difficult tasks compared to Level I.

Experience Requirements

Four (4) years of progressive experience demonstrating the required proficiency.

Education Requirements

Bachelor's degree or equivalency.

IA Technical/Management Designation

IAT II and CE

Certifications Required (at least one from each)

• IAT-II
  
  • CCNA Security
  • SSCP
  • CySA+
  • Security+ CE
  • GICSP
  • GSEC
  
  
• Computing Environment (CE)
  • Linux+
  • MCITP: 2008 Server Administrator
  • Oracle 10G DBA
  • CCNA (Cisco Certified Network Associate)
  
  
  
  

About Us

A1FED is a leading provider of financial consulting, data analytics, cloud, agile software development, cyber security, and disaster recovery solutions. We support these core capabilities with full lifecycle IT services and trainingto help our customers meet critical goals for pivotal missions.

#J-18808-Ljbffr