- Conduct strategic research initiatives that shape company direction
- Partner with product teams on high-stakes decisions requiring research evidence
- Synthesize insights across all customer touchpoints monthly
- Present findings to executive team when needed
- Build and evolve research roadmap aligned with company OKRs
- Research Operations (50%)
- Build and maintain research repository and insight management system
- Create research templates and playbooks for common study types
- Train PMs and designers on research methods through workshops and 1:1 coaching to maintain quality standards
- Manage research tools and participant recruitment infrastructure
- Measure and improve research velocity and impact metrics
What We Look For
- Impact: Demonstrated ability to drive business impact through research and systems
- Mission alignment: Passionate about making crypto/fintech accessible to everyone
- Trust: Intellectual honesty, low ego, challenges assumptions constructively
- Communication: Translates complex findings into actionable insights for all audiences
- Role-specific
- 5+ years user research experience with a strong portfolio; comfortable in high-ambiguity, fast-paced environments
- Expert qualitative interviewer; strong survey and quantitative skills and can pair research with product analytics/experiments
- Delivers crisp, actionable insights and reusable artifacts (personas, frameworks) that teams actually use
- Synthesizes signals from research, analytics, CX, and sales into cohesive direction for product
- Has built or significantly improved research operations (repos, workflows, intake) with systems for tracking insight adoption/impact
- Motivated to design and own new research operations systems on a growing product team to enable non-researchers to run safe, useful studies with clear guardrails
- Fluent with modern research and analytics tools (e.g., Dovetail/UserTesting, survey + product analytics, Figma/Notion/Slack, AI tools for analysis/synthesis)
- Fintech/crypto or DeFi experience is a strong plus
CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more.
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