O'Reilly Auto Parts
Overview
Join to apply for the
Parts Specialist
role at
O'Reilly Auto Parts . The Parts Specialist will provide all retail and installer customers with a high level of service and will support store management in the accomplishment of assigned tasks. Compensation
Compensation Pay Range $16.00 - $22.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Essential Job Functions
Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise. Assist managers and/or installer service specialists in serving the professional customers as needed and directed. Complete assigned company training relevant to position. Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee. Maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions. Process exchanges and returns for credit in accordance with company policies and procedures. Address and resolve customer complaints in a friendly manner. Assist with daily image maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, cleaning, etc. Perform daily operational tasks, including preparing returns to be shipped to the distribution center, assisting with monthly stock adjustments and inventory cycle counts. Operate brake lathe and other store test equipment after training and company requirements are met. Perform in-store services for customers where state and local laws allow (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules). Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company requirements). All other duties as assigned. Skills / Education / Knowledge / Experience / Abilities
Required:
Ability to quickly match alphanumeric sequences. Ability to provide outstanding, friendly and professional customer service. Must be able to multitask, handling customers on the phone and in the store at the same time. Desired:
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service. ASE certification. Fluency in multiple languages (Spanish is highly desired). Total Compensation Package
Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age, veteran status, or disability, or another protected status as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation. If you require an accommodation during the application or employment process, please contact rar@oreillyauto.com or call (800) 471-7431 option 1. Additional Information
Seniority level: Entry level Employment type: Part-time Job function: Sales and Business Development; Industries: Retail
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Join to apply for the
Parts Specialist
role at
O'Reilly Auto Parts . The Parts Specialist will provide all retail and installer customers with a high level of service and will support store management in the accomplishment of assigned tasks. Compensation
Compensation Pay Range $16.00 - $22.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Essential Job Functions
Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise. Assist managers and/or installer service specialists in serving the professional customers as needed and directed. Complete assigned company training relevant to position. Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee. Maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions. Process exchanges and returns for credit in accordance with company policies and procedures. Address and resolve customer complaints in a friendly manner. Assist with daily image maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, cleaning, etc. Perform daily operational tasks, including preparing returns to be shipped to the distribution center, assisting with monthly stock adjustments and inventory cycle counts. Operate brake lathe and other store test equipment after training and company requirements are met. Perform in-store services for customers where state and local laws allow (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules). Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company requirements). All other duties as assigned. Skills / Education / Knowledge / Experience / Abilities
Required:
Ability to quickly match alphanumeric sequences. Ability to provide outstanding, friendly and professional customer service. Must be able to multitask, handling customers on the phone and in the store at the same time. Desired:
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service. ASE certification. Fluency in multiple languages (Spanish is highly desired). Total Compensation Package
Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age, veteran status, or disability, or another protected status as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation. If you require an accommodation during the application or employment process, please contact rar@oreillyauto.com or call (800) 471-7431 option 1. Additional Information
Seniority level: Entry level Employment type: Part-time Job function: Sales and Business Development; Industries: Retail
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